Job Description

Business Unit

ITWorks Operations



Oracle Cerner is elated to hire for the role of Support Technician II. As a Support Technician II, you will provide routine technical support for desktop, laptop, telecom, and network systems, including hardware, application software, operating systems, and connectivity. You will also perform specific hardware and software maintenance, such as upgrades, virus scans, moving systems, and documenting changes in partnership with suppliers, if appropriate, using existing documentation. You will troubleshoot hardware and software issues and document resolution. You will also repair or replace defective equipment with support as needed. You will install, configure, and update end-user desktop and laptop software. You will also prioritize and escalate issues and requests when appropriate. You will also fulfill technical requests from end users or route when appropriate. You will use knowledge transfer forums to identify and resolve problems.

Org

ITWorks

Additional Information

All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.

Career Level

Professional

Company Overview

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.

Org Unit

US Client

Qualifications

Basic Qualification:

• At least 4 years of total combined related work experience and completed higher education including,

• At least 1 year of experience in Customer service, call center, hospitality, and/or technical support.
• At least 3 years of additional work experience directly related to the duties of the job and/or completed higher education.

• High School Diploma (Secondary School), Associates (Higher Education, Higher National Diploma.

Preferred Qualification:

• In-depth knowledge of Windows & Mac OS.
• In-depth knowledge of MS office.
• Good knowledge of Networking and SCCM basics.
• Minimum 3 years of experience in technical support.
• Must be willing to work in US Shifts.

Associate Type

Regular

Job Level

Operational 2

Working Environment

Onsite: No Relocation Assistance Offered

Job Function

Support Services & Operations

Government Job

NO

Working Environment Description

This position offers an Onsite working environment. Meaning you will primarily work in a Cerner office or client site. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Onsite