Job Description

• BS in Computer Science/Engineering or equivalent industry experience.
• 7+ years of development or technical support experience.
• Excellent verbal and written communication skills Strong debugging/troubleshooting in UNIX/Linux.
• Ability to solve complex problems independently.
• Driving monitoring improvements
• Direct management of a team of 3+ support engineers. Management of resources, staffing, mentoring, and enhancing and maintaining best-of-class global engineering teams
• Work closely with the engineers and other engineering managers to architect and develop the best technical design and approach
• Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics.
• Proven ability to write scripts and automation.
• Understanding of the complete deployment life cycle from design, build, test, deploy

Job summary
We're building an entirely new retail experience with no lines and no checkout. Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When a customer is done shopping, they just walk out! Shortly after, their credit card is charged for their purchases and a receipt is sent.
Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that's more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues.
Key job responsibilities
As a Support Manager, you will be responsible for leading a team of support engineers to support products across Physical store tech bring up. The role includes managing a growing support engineering team that is responsible for providing production ticket support, maintaining multiple products and services, and handling ad-hoc operational asks. The team will also develop tools and utilities working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with JWO Technology.
A successful candidate will be an experienced manager who is willing to take on a challenging space, has a strong metrics and operational excellence focus, excellent hiring and people-development skills, has strong customer focus, the ability to lead multi-functional teams, and loves a fast-paced environment. Along the way, we guarantee that you'll work hard, have fun and impact many customers!
Hands on experience with distributed and/or enterprise applications - Proven track record of service improvement and optimization in production - Exposure to processes improvement techniques. Operational Excellence is definitely an added advantage - Exceptional communication, documentation and presentation skills for technical and business audiences. - Experience working with an international team and stakeholders. - Ability to handle multiple, competing priorities in a fast-paced environment. - Ability to navigate through ambiguity and delivery incrementally. - Demonstrates skill and passion for operational excellence.