Job Description

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins.

About this opportunity

We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will tackle and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

What you will do

You will

• Collaborate closely with development support to ensure timely correction of code errors / bugs identified.
• Provide High-demand Support on 24*7 shift as scheduled.
• Proactively drive next generation support for our customers (e.g. Specialist Chat, Product Specialist on Demand Sessions, Customer Webinars etc.)
• Identify gaps and develop supportability tools to ensure Product Support continues to deliver outstanding service and support models.
• Work collaboratively with colleagues from Product Support and other lines of business to ensure our customers receive the best possible service.

You will bring

• Excellent troubleshooting skills at all levels, from application to network to host.
• Educational Qualification: B.E/B.Tech/MCA
• Work Location/s: Gurgaon, Noida, Bangalore, Kolkata, Chennai and Pune
• Minimum experience should be 3 years
• Experience in Prepaid Charging (Preferable Ericsson Charging Experiences, OCC, ECMS, nGVS, EMM and better have CMM Solution understanding).
• Experience in CBiO/DMP is preferred.
• Experience in Database Administration (Cassandra, Hadoop, Timesten, Oracle), certification preferred.
• Experience in Programming / scripting (Java, Perl, Shell, Python etc.)
• Understanding of Virtualization Technologies (VMware, Red Hat Open Stack), certification preferred
• Understanding of cloud-native technologies like Dockers and Kubernetes, certification preferred.
• Understanding of Protocols like Diameter, Camel, SCAP, Gx, Gy etc.
• Expertise in Redhat Linux administration and troubleshooting, better to have Redhat 7 RHCSA and RHSE Certification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What Happens once you apply? Click Here( https://www.ericsson.com/en/careers/job-opportunities/hiring-process) to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com