Job Description

Roles and Responsibilities

Business

The objective is to handle Surveillance Apps issues, assigning priority, diagnosing, resolving, and escalating them as required to its Customers and Vendor. You are the customer- focused \'Service Team\' with technical expertise, business awareness and interpersonal skills, and knowledge over a wide range of technological tools.

Your primary responsibility is to facilitate the restoration of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities. To drive the operations and culture where the customer and stakeholders are the first beneficiary

Processes

• Perform cost/benefit analysis and make recommendations on the acquisition or enhancement of hardware, network and system software/layered product for the regional data center.
• Hands on knowledge on AWS, Azure products.
• Hand on Knowledge on Fircosoft products
• Hands on Knowledge on Scripting tools
• Plan and implement technical support such that defined targets are achieved and resources are optimized.
• Work closely with regional seniors in providing effective management servers estate.
• Participate in the determination of sound technical strategies that support corporate objectives.
• Demonstrated ability to engage in senior level technology decision maker discussions.
• Plan and implement Wintel and UNIX technical support projects to meet the need of technology organization.
• Identify Opportunities to Optimize Infrastructure o Identify and propose opportunities to optimize cost, risk or performance based on a thorough understanding of the estate and available technical solutions.
• Financial Baselines and Rates - Defining the financial cost models and rates (L0 Green and blue) to be used for forecasting and solution processes and baselines.
• Delivery Initiation/Engagement - Ensuring approved technical solution is passed to the appropriate CTI delivery team.
• Define Infrastructure Standards for each Business - Define the technology infrastructure strategy for each client in line with application development strategy.
• Experience/Knowledge in python.
• Demonstrated ability to engage in senior level technology decision maker discussions.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

FCC, ET, CPBB

Other Responsibilities

• Manage all technical support activities relating to the installation and maintenance of Operating System and System Software.
• Participate in the creation and maintenance of Wintel and UNIX platform that will ensure error free 24x7 services for all applications.
• Identify Opportunities to Optimize Infrastructure o Identify and propose opportunities to optimize cost, risk or performance based on a thorough understanding of the estate and available technical solutions.
• Manage a Team of 40 People across the Board managing the day to day global Ops team.
• Financial Baselines and Rates - Defining the financial cost models and rates (L0 Green and blue) to be used for forecasting and solution processes and baselines.
• Delivery Initiation/Engagement - Ensuring approved technical solution is passed to the appropriate CTI delivery team.
• Define Infrastructure Standards for each Business \xe2\x80\x93 Define

Our Ideal Candidate

• Good interpersonal and communication skills
• Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner.
• Strong ethics, loyalty and genuine concern for the needs of others
• Adept at applying specialist IT knowledge to specific problem resolution situations
• Familiarity with hardware/software components and terminology.
• Experience analysing hardware and software problems and making a diagnosis quickly
• Strong customer service background, ability to work in a team environment, enjoy working with people
• Strong analytical and statistical skills & Crisis Management Skills
• Self-Learner / Quick Learner / Proven ability to Multitask
• Ability to ensure all client requirements are met along with overall client satisfaction.
• Adherence to the specified standards of Quality and Audit / Risk requirements
• Coordinating with other business functions to develop and implement plans

Role Specific Competencies

• AWS
• Fircosoft
• LINUX
• Database
• SRE
• Java
• Python

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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