Job Description

DESCRIPTION

Job summary
Recruiting Services (RS) offers a portfolio of services that span the prospect-to-hire life cycle. Services are executed on behalf and to support our Talent Acquisition partners, candidates and internal employees. Recruiting Services strives to uphold world-class operational and quality standards while driving efficiencies within these services.

Key job responsibilities
Candidate should be willing to work in a 24*7 kind of work environment and should be flexible to do night shifts and weekend's working.
Analyze and troubleshoot recruiting systems questions and requests from recruiters, hiring managers, and employees globally.
Have deep functional domain knowledge of recruiting systems to design business solutions.
Solve business problems with simple solutions, applying appropriate configuration or customization to recruiting systems to meet the needs of the business.
Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.
Research problems, plan and recommend solutions to help prioritize system solutions that reduce defects.

About the team
Recruiting Services (RS) offers a portfolio of services that span the prospect-to-hire life cycle. Services are executed on behalf and to support our Talent Acquisition partners, candidates and internal employees. Recruiting Services strives to uphold world-class operational and quality standards while driving efficiencies within these services.

BASIC QUALIFICATIONS

• 2+ years of development or technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages

1+ years of experience with support procedures and methodologies for production computing environment
A degree in Computer Science or at least one years relevant experience in a large-scale online technical operations environment
Strong ability to dive deep while working with customers, troubleshooting, diagnosing, and resolving, and documenting problems across various technologies

PREFERRED QUALIFICATIONS

Background with Applicant Tracking Systems (ATS) and CRM systems or ability to learn new software quickly; experience with iCIMS, Salesforce, PeopleSoft, MS Office, and web development a plus
Impeccable customer service focus with a demonstrated desire to exceed expectations; a team player with a solid work ethic
Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously
Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors
Robust sense of accountability and sound personal judgment with the capacity to handle confidential information and escalate issues effectively
Proactive and forward-thinking attitude and creative problem-solving ability
A motivated self-starter who can work independently in a fast paced, ambiguous environment