Tech Support Engineer
Job Description
Trouble-shoot issues reported by global customers and prospects.
Follow-up with customers and internal teams until a ticket gets resolved.
Helping customers with their technical queries during pre-sales and post-sales.
Document and track issues to closure through helpdesk.
Preserve important inputs in repository taken from customer cases and update them
in knowledge base.
Update/maintain Application documentation.
Pre-release (UAT) testing of Application.
Conduct product assessment activities such as performance tests.
Monitor the Cloud services and maintain the upkeep of all Cloud systems.
Skills Required
Strong verbal and written communication skills. Good command on English.
Willing to work in any shift as we will be providing 24x7 support.
Qualification
BE/B.Tech, ME/ M.Tech from reputed engineering colleges
Experience 0 - 1 Year
Education: Any Graduate
Industry: IT-Hardware/Networking, Telecom
Skills Required
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Job Detail
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Job IdJD2902287
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida/ Greater Noida (Uttar Pradesh),
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EducationNot mentioned
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Experience0 to 1 Year