Job Description

• Bachelor’s Degree in Computer Science/Engineering or related field
• 1+ years professional experience in software development and support
• Understanding of Computer Science fundamentals in object-oriented design, Database, SQL, Data Warehouse and Data Structures
• Proficiency in, at least, one modern programming language such as Python, JAVA
• UNIX, shell scripting
• Technical deep dive and automation, problem solving, trouble shooting

Job summary Amazon delights millions of customers around the world. Meet the behind the scenes team that enables our Human Resource and Operations Leaders to make informed decisions. The Amazon PeopleInsight team builds reporting and web-based analytics tools for our teams that fulfill customer promise every day. Whether it is Fulfillment Center team that delivers your Prime order in two days, our Amazon Locker team that lets you pick up your package anytime that is convenient for you, our Prime Now team getting you lunch in under an hour, or one of many more, the PeopleInsight group is there providing analytical solutions for our global operations businesses. We are looking for passionate, experienced support engineers who can deliver at Operational Excellence and improving the stability, reliability and improve direct customer satisfaction. The nature of interactions needs leadership and ownership to drive to closure issues that need multi party participation. Our goal is to provide the best technical support available anywhere. Key job responsibilities RESPONSIBILITES • Provide technical assistance and support as part of a global support organization • Work closely with software development engineers and product managers to improve our products • Incident Management, Problem Management and Change Management • Provide technical support to customers, resolving issues within SLAs • Follow notification and escalation procedures • Follow standards for communications with business involving operational issues • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions • Work closely with internal support teams to improve support procedures and mechanism. • Identify opportunities and automate various processes and technical solutions A day in the life Dive Deep while working with customers, troubleshooting, diagnosing, and resolving problems across various technologies Create and update engineering or customer-facing documentation Develop runbooks, or build tools, used by customers or other Support Engineers Identify customer pain points, raising concerns with engineering and Product Management, to implement support improvement opportunities About the team Amazon delights millions of customers around the world. Meet the behind the scenes team that enables our Operations and Human Resource Leaders to make informed decisions. The Amazon PeopleInsight team builds reporting and analytics tools for our teams that fulfill customer promise every day. Whether it is Fulfillment Center team that delivers your Prime order in two days, our Amazon Locker team that lets you pick up your package anytime that is convenient for you, our Prime Now team getting you lunch in under an hour, or one of many more, the PeopleInsight group is there providing people metrics along the employee life-cycle for our global operations businesses. In addition to standard reporting, we leverage predictive analytics using ML to help our leaders focus their efforts in ways that will engage, retain and grow their associates.

• Expertise in object-oriented design and coding skills (Python and/or Java preferably on a UNIX or Linux platform)
• Web services and web application/services understanding and troubleshooting, bug fixing, deep dive experience.
• Experience understanding, maintaining and troubleshooting distributed/scalable systems and high-volume transaction applications in a 24/7 environment.
• Integration with external and web APIs, networking
• Excellent problem solving skills
• Technical deep dive and automation, trouble shooting
• Ability to work on a diverse team or with a diverse range of coworkers

Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have 12 affinity groups (employee resource groups) with more than 87,000 employees across hundreds of chapters around the world. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which reminds team members to seek diverse perspectives, learn and be curious, and earn trust.

Flexibility
It isn’t about which hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We offer flexibility and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
We care about your career growth too. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.