Supervisor, Wfm Reporting
Year Bengaluru, Karnataka, India
Job Description
b'
Job Title: Supervisor, WFM Reporting Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key role & Responsibilities \xe2\x80\x93
-
- Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business.
: Package complex & ambiguous information to drive forward actionable insights.- Leverage data and information structure to ensure - single source of truth.
- Improve the data availability by acting as a Subject Matter Expert between cross functional teams.
- Ensure data accuracy, timeliness and validation prior to presentation.
- Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI\'s and dashboards.
- Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems.
- Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables.
- Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results.
- Maintain confidentiality.
- 2-4 years of experience with data analysis and preparation, including experience with medium to large data sets.
- Strong business and collaboration skills, and responsiveness to service needs and operational demands.
- BPO experience and BPO metrics knowledge preferred.
- Bachelors\' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field.
- Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage
- Advanced Excel covering Power pivots and Macros.
- Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred.
- Ability to tell a story with data and drive data literacy.
- Excellent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English).
- Ability to build good relationships and work cross-functionally.
- Creative/Innovative thinking, intermediate analytical and conceptual thinking skills.
- Problem solving skills and process improvement experience with sound decision making
- A sense of urgency and proactivity are essential. Used to working with minimal supervision and results oriented
- Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously
- As a global organization, please be aware this role may cover 24x7 through rotation of shifts
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3054066
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationBengaluru, Karnataka, India
-
EducationNot mentioned
-
ExperienceYear