Job Description

Job Title: Supervisor Quality Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:

• Manage claim Quality & Client related KPIs
• Drive continuous improvement for Transaction Quality and Delivery
• Give sales inputs & business insights for further improvement
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client\'s expectations
• Generate and implement out of the box ideas and Process improvement initiatives in the account
• Drive Process control & Compliance in addition to managing the audit requirements
• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
• Intervention in MSV,B2B
• Interpret and analyze large volumes of data \xe2\x80\x93 at a LOB or site level

• Key Skills and knowledge:

• Knowledge and experience of the Banking & Finance industry (Preferred Mutual Funds & sales)
• Excellent communication skills in English (oral and written) with excellent comprehension ability.
• Detail oriented, Strong organizational skills and excellent presentation skills.
• People Management skills and great ability to deal with all levels of employees - High level of maturity to handle people including but not limited to client and leadership.
• Ability to drive initiatives to closure.
• Ability to provide leadership, direction and motivation to build high performing teams.
• Analytical / Quantitative skills.
• Good working knowledge of Transaction Quality systems, tools and technologies \xe2\x80\x93 Should be able to demonstrate that and train the existing QA resources.
• Should have a clear understanding of Transition, which is spread between the Handover, Start-up, Manage and Exit phases to be able to manage Transaction Quality functions effectively.
• Process oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet time-lines and work under pressure

Educational qualification: Graduate in any discipline Disclaimer:- \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \xe2\x80\x98recruitment\xe2\x80\x99, \xe2\x80\x98processing\xe2\x80\x99 or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\' Location: IND Kolkata - DLF IT, Tower A, Lvl 2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents