Supervisor, Quality
Year Bengaluru, Karnataka, India
Job Description
Job Title: Supervisor, Quality Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:
- Monitor Calls/Emails and transactions as per the defined target
- Conduct team huddles and provide updates
- Calibrations of audit with internal team and client
- Monitor team performance and provide trend analysis on problem areas
- Create TNI
- Take on additional responsibilities and projects for process improvement
- Perform Root Cause Analysis on identified defects
- Identify training needs of the team and work with operations and training to document content and ensure each team member is covered
- Use Phone and Messaging queue monitoring systems to identify opportunity and Process improvement opportunity
- Provide key insights from case scrubs/RCAs and Analysis
- Strong in documentation and email etiquette
- Working knowledge of MS office applications like Excel and Power point
- Good communication and Analytical skills
- Good interpersonal skills
- Good Knowledge of basic company policies
- Ability to demonstrate customer service skills
- Skill to provide effective coaching & Feedback
- Knowledge about the 7 tools of quality will be an added advantage
- Ability to work in flexible shifts
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Job Detail
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Job IdJD3099937
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear