Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future. We have a sizeable product and engineering team in India, and as the Technical Program Manager based in India, you will play a major part supporting the various programs and projects evolving, modernizing, and scaling the AI and Machine Learning (ML) platform and capabilities at ServiceNow. If you are comfortable with ambiguity, are motivated by a fast-paced, highly collaborative, and entrepreneurial environment, and have a knack for building alignment across different models, varying priorities, and multi-disciplinary yet integrated teams, then we are looking for you! What you get to do in this role: Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes. Manage the process (and create one if it does not exist) to drive backlog grooming and prioritization, identifying dependencies & sequencing the deliverables, and securing cross-functional teams\' commitment. Develop plans and help the teams stay on track by monitoring and providing on-going visibility to program status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders. Anticipate and aggressively remove obstacles that slow down or prevent program teams from delivering on program outcomes. Manage new and existing technologies integration Create a collaborative team environment that fosters creativity, speed, innovation, and learning. Be a thought leader who can help accelerate the capabilities delivery and challenge others to change. Qualifications To be successful in this role you have: 8+ Years of Program Management Experience managing complex cloud-native products, applications, and platforms Strong hands-on experience with Enterprise Agile Program Management Experience managing projects across cross functional teams in multiple geo-locations, building sustainable processes and coordinating release schedules Deep understanding of Systems Engineering principles in product development Fast learner who can master technical subjects and technologies relevant to the program. Strong planning, scheduling, and organisation skills. Excellent verbal and written communication skills. Skilled in rapidly standing up processes and collaborative platforms like Share point, and building reports and dashboards Ability to work in a fast paced, dynamic, and fun team environment A team player attitude, who will work across the organization and company to continue improving the way we serve our customers. Preferred Qualifications/Skills: Master\'s degree in computer science, engineering, or a related technical discipline. Experience in product/program management with advanced and/or emerging technologies Experience working directly with machine learning technologies, statistical systems, or big data platforms Solid technical background with hands-on experience in the cloud or cloud-related technologies Ability to write scripts and tools to access usage data and generate reports and analysis Proven results from establishing and optimizing software engineering processes for different organizations/environments Experience creating scalable program structure from ambiguities Experience in a startup environment is beneficial. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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