Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Team & Role At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. The Application Engineering organization is a team of leading professionals dedicated to owning and driving the development of High-Value Applications for our customers. Program management team manages all aspects of the program lifecycle as well as the coordination and delivery of key cross-organizational strategic programs, including prioritization, definition, planning, success metrics and ongoing delivery for these initiatives. Learn more about our team here What you get to do in this role: Key member of a high-performing team that drives planning, execution, strategy, and cross-functional initiatives for the Application Engineering, including: Lead program definition, planning, and execution of assigned Program(s), which are made up of multiple projects, ensuring critical success factors are defined and monitored and the business objectives are achieved. Developing and managing an integrated program schedule and monitoring and reporting on progress (actual vs. forecast). Program definition and scoping, owning the program plan and the deliverables required for the program\'s success. Identify dependencies and inter-dependencies between programs along with coordination across all teams involved in the project to successfully scope, size and drive implementation of identified transformation and growth opportunities. Managing health status of the program(s) to anticipate risks and/or issues and to proactively implement mitigation plans. Participation in defining and implementing process improvements and procedures. Proactively managing health status of Program(s) to anticipate risks and/or issues and to proactively implement mitigation plans. Presenting Program(s) status on a regular basis to senior executives. Experience in SAFe and/or RTE is preferred to have. For your programs, you will be the driving force to : Identify gaps and collaborate with workstreams to resolve blockers Build strong relationships across various functions of the organization to collaborate and deliver seamless program execution Work collaboratively with each functional team to reflect on lessons learned from previous programs Drive continuous improvements and high quality in the process and deliverables across teams Clearly communicate objectives, status, risks, and results to all stakeholders Qualifications Preferred Qualifications: 10+ years program management experience involving many cross functional teams across the organization. Experience in engineering or product organizations. Process orientated and very organized. Strong growth mindset, always looking for ways to improve. Strong collaboration and communication skills - able to work well with many different types of people, able to influence and lead without direct reporting authority. Facilitation skills in leading planning meetings, reviews, and retrospectives. Excellent communications and presentation skills. Ability to make decisions independently. You have executed autonomously and lead complex initiatives with minimal oversight or direction. You have high proficiency at synthesizing complex information, storytelling, and cascading communications based on the audience. Able to successfully navigate within varying degrees of ambiguity in a fast-paced environment. Expert problem-solving skills and enjoys untangling complex problems. Highly data-driven with commitment to drive engagements towards business outcome and value realization. Basic Qualifications BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience. Experience working on and managing large projects or programs with cross-functional teams. Deliver solutions and strategies while mitigating or removing obstacles. Experience utilizing software to keep projects organized, track metrics, and report on progress. JV20 Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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