Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Product Experience at ServiceNow At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is in the Experience team. In EX, we focus on how people experience and understand ServiceNow\'s ecosystem, leveraging user insights, product expertise, creativity, craft, and data to help our customers and their end users achieve audacious goals. We work closely with our counterparts in product management and engineering to create product experiences that people love Because the world works better when people love the way they work. Learn more about our team here Team and Role This is role is on the Spark Team in EX, focusing on narrative communication design and creative product storytelling. At ServiceNow, we make great products that help people do great work But the journey doesn\'t end when the making is done. People need to hear about what we made! That\'s what the Spark team is all about: Big stories, rich experiences, and inspired storytellers. We help ServiceNow leaders tell clear, compelling stories about our products, our capabilities, and the people we empower. And we help our talented colleagues unlock and articulate their own passion for the work they do and the difference they make in the world. How do we do that We create, enhance, and produce big presentations in key forums, with a consistently high bar for craft, quality and creativity. We actualize the ServiceNow story through immersive experiences, demos, and other hands-on aspirational activities. We empower people to tell better stories, feel better about their storytelling, and shine a light on the great work they deliver through workshops, templates, and coaching. What you get to do in this role: Serve as a Lead Communication Designer for product executives and other company leaders. Create presentation materials and other collateral for external events, internal events, customer briefings, executive forums, product strategy, community building, and much more. Work directly with the Global Head of Product Experience and other Experience leaders to communicate product vision, strategy, and impact through a range of methods (including presentations, product demos, videos, and other mediums). Partner with practitioners in the Experience team to document ongoing product evolution and showcase the most innovative work from across the 720-person group. Enable colleagues and stakeholders to grow their communication design skills by leading workshops, crits, and coaching sessions. Collaborate with Spark team colleagues to raise the bar for quality and clarity for all comms design outputs. As needed, manage outside vendors and partners to execute on key projects. Qualifications Preferred Qualifications 7+ years of experience in product design and communication design Demonstrated experience in crafting visual communication materials that help the audience understand enterprise software or similar technology products. Ability to represent complex ideas and systems with clear visualizations and illustrations that are both informative and inspiring to the audience. Expert knowledge of graphic design, typography, color theory, UI design, layout principles, video editing, narrative structure, and animation. Fluency across a range of formats, including presentations, illustrations, storyboards, talk tracks, journey maps, wireframes, keyframes, audio, video, and more. Excellent creative ideation, concept definition, verbal communication, and writing skills Exceptional collaborator, feedback receiver, relationship builder, active listener, problem solver, and point of view haver. Expert command of graphic design and presentation tools such as PowerPoint, Keynote, Figma, Adobe Creative Suite, or similar. Ability to stay proactive and influential in complex, ambiguous, unpredictable situations. Ability to work with minimal supervision in a fluid, fast-paced environment. Owner of an inspiring portfolio that highlights your amazing work and showcases your ability to solve complex visual communication challenges in a range of formats. Basic Qualifications Bachelor\'s Degree in Interactive Media, Interaction Design, Visual Design, Visual Communication, or similarly interdisciplinary fields, or equivalent combination of education and experience. General understanding of enterprise software development, cloud-based solutions, generative AI, and/oruser experience methodologies. For positions in the Bay Area, we offer a base pay of $173,800 - $304,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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