Position Overview:
LiveVox is a leading provider of enterprise cloud contact center solutions, managing 6+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies. Our risk mitigation and security capabilities help our clients adapt to changing business environments. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Bangalore, and Colombia. To learn more, visit LiveVox.com
The Sr. Staff Technical Support Engineer is part of the Tech-Support team, and whose primary charter and focus is to support the most critical issues including but not limited to executive escalations, strategic customer, and multi-client outages. Focus should not only be on remediation, but also root-cause analysis. The candidate should be a person who takes a proactive approach to trouble resolution, with emphasis on preventing issue reoccurrence. The candidate should serve as a mentor to junior Tech-Support engineers, helping to identify and fill training gaps. This position requires active collaboration with peer groups and reports directly to the Tech-Support Manager.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
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