Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear-resistant solutions enable customers to run longer, cut faster and machine with greater precision. Kennametal is built for performance, and every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated $2.0 billion in revenues in fiscal 2022. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube. Job Title: Sr Specialist Service Operations Job Location: Bangalore
About the Role Within a global team, you will be responsible for providing frontline support to our end users across all geographies and Enterprise systems. You will be reporting to the GSO Team Lead in Bangalore, India. Our support team is global, and level 2&3 skills are mainly located in Bangalore, India apart from Local IT team members. We will rely on you for proper diagnosis of any IT related issue, and escalation to central teams if need be. You will also participate in the projects of new offices, moves, and extensions which are common in our dynamic, fast-paced environment. You are responsible for user satisfaction and smooth efficient support and you will play a key role in improving user adoption of our tools and solutions. The position may require ad-hoc travel.
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