Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Process Information : A technology platform at the intersection of lifestyle and logistics that is revolutionizing the ways people connect with their cities around the world - by connecting users with a safe, reliable and seamless rider, and with unprecedented accountability and transparency built into the system. Key Responsibility : High performance delivery on all quality parameters Audit calls on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience. Make recommendations and drive improvement Reduce learning curve and help enhance product/process knowledge of new joiners Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions By using knowledge of process, proactively identify areas of concern & highlight to the change Team Prepare TNA , publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills : Must have the ability to work under pressure Understanding of Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Knowledge of English communication - sentence construction, grammar, punctuation etc. Ability to observe, analyze and give constructive feedback Presentation, Feedback & Coaching skills Hands on experience on MS-Office preferably on MS-Excel, Power Point Customer orientation Customer Service Attitude Effective problem solving skills Highly energetic & enthusiastic Interpersonal skills and Team work Analytical Skills / Quantitative skills Data Handling / data interpretation Process orientation & structured thinking. Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational) with no fixed week off( process works for six days). Disclaimer:- \'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for \'recruitment\', \'processing\' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.\'

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