Job Description

• Hyderabad, Telangana, India
• Permanent
• Operations
• 1 - 3 years

• 
  

Job Title:
Sr. Associate Operations || Partnerships || Non-Diagnostics
:
About ekincare

Join the fastest-growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia’s multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees’ engagement.

Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 4+ rating on Glassdoor is an outcome of an employee friendly policies and environment.

If you are ambitious, willing to unlearn and relearn in a fast-growing start up and looking to make an impact in millions of employees’ lives and make India Inc. healthy, ekincare is the right place.

For more details about us please visit www.ekincare.com

Position: Sr. Associate (Partnerships- Non-Diagnostics)
Location: Hyderabad
Reporting to: Associate Manager - Non-Diagnostics (Operations)

About the Role:
Associate manager responsible to handle integrated non-diagnostic service lines with the aim of improving customer experience and enhance service comprehensiveness for ekincare clients.
Key success metrics for this role

1. Confirmation TAT
2. Reports TAT
3. Escalation handling TAT
4. Network Updates- Monthly

Responsibilities:

• Responsible for handling operations related to the backend by coordinating with clients & Inhouse.
• Manage the Backend process such as Appointment Confirmations, Reports, Escalations & Executions.
• Responsible for End to end backend support to operations enquiries, Confirmation follow-ups with Clients, SOD & EOD Report preparation, logistics, weekly reports .Working closely with Clients,Corporate Customers and internal stakeholders for appointment confirmation, reports and ensure timely action of completing tasks at hand.
• Well versed in MS office suite such as word, excel and powerpoint presentation.
• Build and develop relationships with the existing and new partners.
• The candidate should be self motivated with own initiatives and flexible to accommodate new responsibilities as and when the role demands.
• A graduate or any Degree with at least 1 -3 years of experience in frontend or Backend operations roles.
• Excellent communication skills in English, Telugu & Hindi.

MUST Skills:

• High school diploma/Graduation.
• Experience in an administrative/vendor facing role.
• Strong analytical and organizational skills.
• Excellent communication and listening skills.
• Ability to work under pressure.
• Strong computer proficiency.
• Experience with Vendor management, Excel, CRM or similar software is beneficial.
• Must be detail and solutions-oriented.

Ideal Candidate:

• Hospitality/ Healthcare mindset with a genuine desire to create positive and memorable customer experiences
• Previous operations experience preferred
• Customer service skills and ability to interact with Vendor & Customers
• Collaborative skills and ability to work well within a team

Do not apply:

• Candidates not having relevant experience.
• Candidates having manufacturing industry experience.
• Candidates having 5 plus years of experience

Experience Range: 1 - 3 years
Educational Qualifications: Any graduation,
Skills Required: Punctuality, Eye to Detail, Good work Ethics, Professional approach towards work, Quick adaptation to work Environment, Good Writing Skills, Good communication skills, Basic computer Skills, Quick learner Team player,
Job Code: KL-XB3AXHTN
About Us
India’s fastest growing and patented health benefits platform with more than 400 corporate clients and 1M users on the platform, ekincare is a new-age, AI-driven integrated health benefits platform helping organizations save up to 90% in healthcare costs and lowering their employees' health insurance premiums.

Our platform uses a data-driven approach to employee wellness, with an AI-powered real-time dashboard giving health analytics, potential risks, and actionable insights about employees' health. With 10,000+ service providers pan-India, employers can now provide cutting-edge health-tech services to their employees like telemedicine (online doctor consultations), e-pharmacy (order medicines online), vaccinations, mental health services, access to fitness centers, and online booking of health checks, all on a single mobile app
Why Us?
We are Technology Tinkerers, Experimenters, and above all - Product Enthusiasts. Building intuitive products & solutions for our delighted Clients has led to significant milestones over the last 7 years.
The driving force behind ekincare is the team of experimenters and growth hungers who focus on practical applications of the latest technologies to make "Corporate India" healthier, better.

We offer

• An open work culture.
• Unlimited learning and growth opportunities
• Plethora of challenges at work and play.
• Peers who take their careers as seriously as you.
• Outstanding health benefits
• Performance-based rewards
• Employee-friendly policies