Job Description

Work with project managers, development teams and production operations peers to ensure that service changes have met all operational readiness acceptance criteria prior to submission for approval and implementation into production.
\xef\x82\xa7 Serve as an expert on operational readiness and change processes, providing guidance and support to enable change delivery teams to comply with all enterprise and technology standards. \xef\x82\xa7
Validate business outcomes are met, through a deep understanding of the business requirements and at each phase of a project or change initiative.
\xef\x82\xa7 Ensure solutions are fully integrated into business-as-usual activities undertaken by the production operations team.
\xef\x82\xa7 Ensure systems are documented within the configuration management (CMDB) aswell as application support models, SLA\xe2\x80\x99s, escalation paths and other technology control framework (TCF) documents required for audit.
\xef\x82\xa7 Ensure regular reporting is delivered on the operational readiness status for projects moving through the development lifecycle.
\xef\x82\xa7 Monitor post production performance of services delivered during the defined warranty period and report statistics to the Head of Production IT Operations.
\xef\x82\xa7 Feedback lessons learned to project teams and drive improvements of internal processes/procedures for future change.

\xef\x82\xa7 Maintain current expertise in ITIL methodologies and tools to help drive continuous improvement in delivery of technology services and controls
Responsibilities : Experience of utilising ITIL Transition methodologies or supporting applications in a complex, multi-platform environment, preferably in financial services sector
\xef\x82\xa7 Experience working with team using both Agile and Waterfall project delivery methodologies.
\xef\x82\xa7 Good all round technical knowledge of Applications, Databases, and Infrastructure both on-prem and on cloud based.
Required Qualifications :

• Bachelor\xe2\x80\x99s degree in Business, Computer Science, Information Technology or related field; or equivalent work experience.
• 4-7 years\xe2\x80\x99 experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation).
• Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes).
• Superior written and verbal communication skills; to include developing executive level presentations.
• Proven practice area leadership experience, including ability informally lead and mentor peers across the practice community.
• Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships.
• ITIL Foundation or Expert certification
• Work experience of Service Management tools, preferably ServiceNow
• Strong communication skills & practices delivery of ITIL process training sessions.

Preferred Qualifications : Certifications Preferred: ITIL Foundations, ServiceNow Administration and development experience with focus on one or more Process areas like ITOM, HR and GRC.
Ability to take a \xe2\x80\x98from first principles\xe2\x80\x99 approach with less familiar technologies.
Ability to quickly acquire knowledge and gain subject matter expertise. About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm\xe2\x80\x99s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You\xe2\x80\x99ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you\'re talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.






Full-Time/Part-Time Full time






Timings (2:00p-10:30p)






India Business Unit AWMPO AWMP&S President\'s Office






Job Family Group Technology