Job Description

- L7 Operations Manager (Project Money - Bangalore ) Role & Responsibilities Operational Governance & Reporting - . Operations Management : Effectively monitor operations of assigned line of business and become a successful interface between internal and external stakeholders . Performance trend review and analysis : Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA\'s . Operations Management/Leadership Reporting : Periodically review and report LOB metrics to Sr. leadership and suggest performance improvement areas . Operations Risk Management : Identify risk environment for the division/LOB, implement and manage effective controls . Process Management Planning : Strategic allocation of responsibilities within the business unit (QC, WFM, trainer, production staff), assign AM/UM responsibilities to be in lines with changing business/stakeholders\' requirements . Manpower and Skill-Metrix : Periodic review of talent spread and skill matrix with timely governance of recruitment and onboarding of operations staff . Problem Analysis and Resolution : Be able to perform and train AM\'s/UM\' on identifying core challenges (team, individual, process, job, client etc.) and help create a solution-oriented team . Identify process improvement opportunities with competency in coordinating & implementing different transformation methodologies Stakeholder Management/Client Relationship - . Lead stakeholder connects and maintain effective client communication through available communication channels . Ability to interpret organization, business as well as client requirements and act with agile approach . Scheduled/ad-hoc governance and financial reporting Service Level Agreement (SLA) & Compliance - . SLA Management : Effectively monitor performance SLA and ensure smooth delivery of the committed volume . Deep understanding of service levels and must have experience in client SLA management/adherence . Compliance Adherence : Accountable for adherence of ISO/PCI compliance controls, audit requirements within the division/LOB and accountable to implement effective controls on identified s Employee Centricity - . Motivate aligned teams and foster a culture of continuous learning and skillset enhancement . Schedule connects with teams/managers, identify their needs, area of opportunities etc. with proactive closure of actionable . Accountable towards fostering the development of aligned division/LOB by leading employees towards career advancement with a long-lasting and fruitful relationship through timely & constructive feedback, effective counseling as well as timely rewards and recognition Skills and Requirements . 10+ years of work experience with strong US Wealth Management/Capital Markets expertise (Retail Accounting, account maintenance etc.) Industry certification will be added advantage . Prior experience in leading a mid-size team (120-180 FTE) in dynamic operations environment . Very strong at planning and be able to effectively interpret, analyze and present PowerPoint presentations/ Power BI /MS Excel reports to stakeholders . In-depth knowledge of performance metrics . Stakeholder management with excellent communication and interpretation skills (client communication, relationship management, business review, etc.) . Must have experience in managing direct client facing role . Must have represented business for transformation projects . Creative & strategic thinker with capacity to foster similar attributes within team . Willing to work US working hours (24x7 operations environment) . Lean and Six Sigma knowledge

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