Job Description

:

VP, (Sr. Property Manager- South area) Global Real Estate

The overall objective of the role is to enhance the value of the property portfolio through effective asset and property management practices and enhance employee workplace experience with hospitality delivery mindset. This position is based at Bengaluru and reporting into GRE-India Location Manager, responsible for Bengaluru and Hyderabad portfolio.

Key Work responsibilities:

• Property Management

• Deliver day to day operational property management requirements, enhance employee workplace experience with hospitality delivery mindset, including property and infrastructure availability in line with JPM standards, Business requirements and key performance deliverables.
• Work closely with security, technology, Dining, Transport and other support partners for a holistic delivery of safe and healthy environment to staff and clients
• Lead in mobilisation of property operations (plan, men & material) for the new large premises including change communication, activation of spaces, making a seamless move transition & wow experience to the employees. Plan and coordinate exits from old premises.
• Ensure incidents are reported in line with approved protocols and processes and root cause analysis undertaken.
• Support resiliency and Business continuity exercises and work closely with Resiliency team.
• All Critical infrastructure, kitchen equipment and Fire life safety systems are maintained at highest standards and fire safety practices including timely checks, audits, fire drills, awareness drives etc..are planed and executed as required.
• Proactively ensure that property is kept in best shape by continuously walking around, active review of maintenance reports, required maintenance forecast and inventory, monitoring of optimum space utilization, etc
• Deliver firms energy management goals through renewable energy sources, Solar energy projects, LED applications, efficient Mech and Electrical systems, energy save initiatives, etc..
• Customer Management

• Regular engagement with key LOB managers & Local management Committee members, in the location in order to get their comments on our service delivery, communicate property management process improvement roll-outs, etc
• Manage building roll-outs of user's experience improvement programs, notices, etc
• Vendor Management

• Managing service delivery partner vendor/s through: regular governance of KPIs, CPIs, tracking of cost vs MAC, monitoring of DSAT and CSAT scores, Facility Direct analysis, EHS survey, space utilization, etc..
• Ensure strict compliance to local laws, labour compliance monitoring through monthly Audits.
• Landlord (LL) Management

• Work closely with LL building management to ensure landlord delivery of base building services including Critical infrastructure.
• Understand Lessee obligations from the executed leases to ensure seamless lease administration.
• Capital Projects Management

• Execute Critical asset replacement projects, churn projects, and manage staff moves as a result of new or refurbishment fitout projects.
• Work closely with D & C management and transactions teams to assist them locally on new projects.

Qualifications:

• Engineering Graduate /Bachelor's degree or Hotel management degree.
• Overall 15 plus years of overall experience, preferably major part of this to be from multinational financial institution/s or large corporate environment in the Property management space. In addition, hospitality work experience is preferred.

Core Competencies

• Communicates ideas, issues clearly. Delivers clear, convincing and well-organized presentations; projects credibility and poise even in highly visible, adversarial situation

• Continually broadens knowledge of new markets, environments and social demands.

• Sets clear, measurable expectations for the Facility vendors, Function partners, holds individuals accountable to the highest standards

• Manages complex, multiple, continually changing priorities across the portfolio
• Applies broad knowledge and seasoned experience when addressing complex issues, takes all critical information into account when making decisions
• Directs change while maintaining operating effectiveness

• Able to attract and retain appropriate staff to match needs and characteristics of each property and work effectively with property team, and/or work with 3rd party providers on staffing.

• Creates a team atmosphere with GRE & 3rd party vendor staff that encourages discussion and creative thinking in search of better business solutions
• Ability to think strategically and holistically about business units' unique real estate needs
• Understanding of how to innovate in real estate service delivery to optimize & improve customer satisfaction/ end user experience.
• Understanding of local real estate market, its best practices and the vendor marketplace
• Acts decisively, holding others and self-accountable for tasks, actions and development needs

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Global Real Estate (GRE) is organized to efficiently provide global functional expertise with local implementation. Teams manage the firm's real estate assets and investments in addition to delivering workplaces that enable the firm's businesses, employees, clients and customers to thrive. The core groups include Regional Real Estate, Portfolio Management, Global Design & Construction and Retail Real Estate.