Job Description

Job description:

Healthcare Quality \xe2\x80\xa2 Develop/deploy the tools, reporting and infrastructure for an outstanding quality assurance program \xe2\x80\xa2 Conduct and Drive root cause analysis insights to improve cross functional service processes \xe2\x80\xa2 Drive operational excellence & process change management, re-engineering towards sustainable growth and improvement \xe2\x80\xa2 Provide solutions by combining healthcare delivery experience and subject matter expertise with analytics, automation and AI \xe2\x80\xa2 Build predictable insight models that lets the business stay ahead of curve \xe2\x80\xa2 Responsible to build capability for problem solving in the organization \xe2\x80\xa2 Collaborate with teams across geos and verticals to share best practices and drive continuous improvement \xe2\x80\xa2 Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables. \xe2\x80\xa2 Design and execute strong governance plans to communicate with the internal customers, \xe2\x80\xa2 stakeholders and clients to gain information, feedback and approval. \xe2\x80\xa2 Resolve all performance quality related issues in a sustainable manner \xe2\x80\xa2 Experience in managing and coaching high impact teams \xe2\x80\xa2 Manage budget for quality operations \xe2\x80\xa2 Participate in key forums either at client site or any other site and be an ambassador of Quality on the whole for the program \xe2\x80\xa2 Be comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously with strong project management skills \xe2\x80\xa2 Recommend solutions to complex problems while also accomplishing many projects and priorities day-to-day \xe2\x80\xa2 15+ years of quality experience in ITES industry with good exposure to Healthcare \xe2\x80\xa2 Ability to handle complex assignment and create overview of complex projects and communicate plans and approaches in clear, concise and professional manner in verbal and written form. \xe2\x80\xa2 Experience in managing global quality assurance program for call center operations \xe2\x80\xa2 Knowledge of analytics systems and tools to enhance the quality of delivery to the business \xe2\x80\xa2 Experience in data management and monitoring tools and processes \xe2\x80\xa2 Proven track record in setting up and delivering Operational excellence delivery models \xe2\x80\xa2 Should have led a cross cultural team \xe2\x80\xa2 Should have sound project management skills \xe2\x80\xa2 Client/ Customer Relationship Management experience

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jul 17 2023

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

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