Job Description

Basic Function

• Responsible for processing incoming customer and employee garnishments including, but not limited to, child support orders, tax levies, and bankruptcies. Respond to third party subpoenas served upon the MetLife Enterprise seeking documents and, in some instances, testimony.

Essential Functions

• Processing of garnishments require reviewing garnishment mail/inbox,
• Data Entry, Garnishment law research, Filing appropriate information answers,
• Maintenance of garnishment files, and Remittance of funds to creditors and government agencies.
• Subpoena work includes negotiating due dates, scope of the subpoena, document review, appearance of employees and agents as third parties for deposition or trial testimony
• Document production.

Primary Internal Interactions

• 
  AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.

Primary External Interactions

• 
  Written & Verbal interactions with Courts, Attorneys, Employees, LOB and other outside entities.
• Written & Verbal interactions with Stateside Subject Matter Experts for the purpose of seeking clarifications/ missing information.
• Written & Verbal interactions with Stateside Process Manager for the purpose for reporting / consultations etc.

Organizational Relationships
Reports To : Assistant Manager - GOSC Supervises : None

Skills

Technical Skills

• Keyboarding and data entry
• Working knowledge of MS Excel
• Basic knowledge of MS Word, PowerPoint
• Optional (working knowledge of Lotus notes)

Process Specific Skills

• 
  Knowledge of Insurance principles in relation to the US Insurance industry

Soft Skills (Mandatory)

• 
  Excellent written and oral communication skills
• Strong understanding and comprehension of the English language
• Ability to work effectively under pressure often with numerous, short deadlines
• Ability to work efficiently and manage multiple tasks and priorities
• Strong attention to detail
• Excellent organizational and time management skills
• Exercise independent thought and judgment and apply critical thinking to make sound decisions
• Ability to partner effectively and collegially with clients and colleagues
• Exercise discretion in handling confidential information

Soft skills (Desired)

• 
  Demonstrate ability to work independently and in a team environment

• Self disciplined and results oriented

Education Requirements

Bachelor’s degree in Law or diploma in Law with a minimum of 15 years of education.

Work Experience Requirements

Fresher
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.