Job Description

Basic Function
Review the forms submitted by Bene, Employer on death claims and process the claim as per the guidelines

Essential Functions
Review of the beneficiary form and enrollments form for acceptability,
Updating systems with beneficiary and enrollment requests, changes, designations, and initial solicitation at implementation
Confirmation note sent to Customer
Research of previously submitted information when needed

Primary Internal Interactions
AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
Trainers for the purpose of pre-process and process training.

Primary External Interactions
MetLife Subject Matter Experts for the purpose of seeking missing information.
MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Organizational Relationships
Reports To : Assistant Manager - Life Claims
Supervises : None

Skills

Technical Skills
Computer navigation skills
Keyboarding and data entry speed (minimum 35 wpm with 90 PERCENT accuracy)
Working knowledge of MS Excel and MS Word.

Process Specific Skills
Knowledge of Insurance principles in relation to the US Insurance industry
Knowledge about US Culture

Soft skills (Desired)
Strong organizational skills
Demonstrate ability to work independently and in a team environment
Self disciplined and results oriented
Ability to multi task

Soft Skills (Minimum)
Strong understanding and comprehension of the English language
Good PC skills
Attention to detail
Team player
Positive attitude

Education Requirements
Bachelors degree (Any Stream) or diploma with a minimum of 15 years of education.

Work Experience Requirements
work experience required in Data Entry.
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required