Job Description

Basic Function

• Benefits and Enrollments requires associates to key in data in eligibility systems

Essential Functions

• Review of the beneficiary form and enrollments form for acceptability,
• Updating systems with beneficiary and enrollment requests, changes, designations, and initial solicitation at implementation
• Confirmation note sent to Customer
• Research of previously submitted information when needed

Primary Internal Interactions

• 
  AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.

• Trainers for the purpose of pre-process and process training.

Primary External Interactions

• 
  MetLife Subject Matter Experts for the purpose of seeking missing information.
• MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Organizational Relationships
Reports To : Assistant Manager/Team Leader Supervises : None

Skills

Technical Skills

• Computer navigation skills
• Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
• Working knowledge of MS Excel and MS Word.
• Exposure to multiple mainframe and web systems
• Excellent analytical skills with an ability to research and resolve complex problems

Process Specific Skills

• 
  Preferred to have experience of Insurance Beneficiary and Enrollment admin
• Knowledge of Insurance principles in relation to the US Insurance industry
• Knowledge about US Culture

Soft skills (Desired)

• 
  Strong organizational skills
• Demonstrate ability to work independently and in a team environment

• Self-disciplined and results oriented
• Ability to multi task

Soft Skills (Minimum)

• 
  English language skill – should be able to read, comprehend and write correctly
• Must be open to working in shifts

Education Requirements

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Work Experience Requirements

1-2 years of work experience in BPO industry preferably under Insurance
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.