Job Description

Competency C3 Experience 5-7 years Primary Skills Deskside Engineer, Smarthands, IMACD, and Inventory Management, with SCCM, Defender, Quick Assist, Intune tools Secondary Skills Excel, Location Onsite-Netherlands, Offshore Hyderabad, Chennai Ro le EUC -End point Management engineers : Deskside Engineer Lead Onsite Service Engineer is passionate about enhancing Customer Technical support using incident, request and problem change management. This role requires a strong IT customer support professional, skilled in End User Deskside technical support as per SLAs, SOPs, ticket categorization, troubleshooting resolution skills and along with excellent communication skills. Providing timely and accurate resolution of tech nical issues experienced by the Users with proven work experience as a Smarthands and IMACD changes along with Inventory Management using tools like . # Experience in the IT industry with specific focus on customer and End User facing Enterprise EU Technical Support Role Description # Perform all IMACS#installs, moves, adds and changes activities including, repair, management and maintenance # Provide user device, server side and remote support including diagnostics and mission critical suppo rt, for server and network infrastructure, support for LANs, Servers and Communications devices within SLAs # Excellent technical skills on Windows OS, Wifi VPN, LAN WAN, Printer, Anti-Virus, Common Software Support, Android IPad, Windows migration, imaging, GPO, SSO MFA, Audio Video, patches and Active directory technical support # Image upgrades updates along with Root cause analysis for desk side software and hardware support, including break and fix, install, moves, adds, and changes inclu ding warranty and non-warranty break-fix services # Handling Priority or Key customers on a regular basis and providing technical support and escalation management # First point of contact for problem resolution, Major incidents and support with Cha nge management # Support onsite, remote, dispatch, Kiosk and inventory management support as per customer requirement # Create update SOP, KBA, documentation and perform analysis on shift-left candidates and top volume drivers.

Job Requirements: Airwatch Mobile Device Management, Intune, SCCM, Windows 10, Desktop Configuration, Desktop Migration, Printers and Peripheral Support, Upgraded Desktop, Configured Mobile devices for users, Configured Printers and Peripherals, Knowledge Base

Job Type

Full Time

Location

HYDERABAD

Mandatory Skills

• Airwatch Mobile Device Management