Job Description

JD - Senior Technical and User support Organization: Siemens Energy (Thailand) Ltd. Job Family: Information Technology IT Value Center Demand Type: Full-time 1 year contact Location: Bangkok, Thailand Required for: Aug Sep 2022 We d on#t need superheroes, just super minds # Bachelor#s degree in Information Technology, or equal, with hands-on experience in IT implementation in a local global set-up # 8-10 years of total working experience in a similar role, ideally including o Technical and user support o managing Digital Workplaces in a global environment o Service analysis and Problem Solving o IT end user computing and troubleshooting o Excellent communication skills with a strong customer focus # Hands on technic al experience in O356 and cloud-based solution. # Good Knowledge about hardware and software evaluation # Experienced knowledge about dealing with VIP issue and providing a professional support # Good understanding of project lifecycle, piloting an d rollouts plans # Availability to Travel move between sites We make real what matters. This is your role Service and maintenance # Providing day-to-day technical support (locally and remotely) to employees for a range of hardware and software r elated systems # Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. # Provides effective and timely resolution of users# problems, queries or complaints. As sists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. # Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and or with v endors to resolve problems # Supporting VIP, by the local presence in any VIP related issue and monitor follow-up any reported issue # Conducted a monthly proactive VIP pulse check # troubleshooting of IT related problems from in-house software t o hardware, such as smartphones, Laptops and Printers # Interacts with third party suppliers for managing warranties on site # Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date # Identify an.

Job Requirements: End User Applications, End User Application Support, Troubleshooted Application

Job Type

Full Time

Location

PUNE

Mandatory Skills

• End User Applications