Job Description

Requirement: Global Support (Should have experience in handling calls with good communication skills # Written & Verbal) # Any UG # 100 Team co-ordination Job Profile: Minimum 1-2 Years of relevant technical experience is mandatory. Technical Suppo rt to Mindtree business clients. He She will be responsible to provide technical support through remote, email, chat etc., Resolve Technical network problem diagnosis to the clients and provide technical resolution. Incumbent should be open for 2 4X7 operations Responsibilities: # Provide hardware software network problem diagnosis resolution via Remote telephone email chat for customer s end users. # Route problems to internal 3rd and 4th level IT support staff. # Use the Incident M anagement System to document and manage problems and work requests and their respective resolutions and circumvention s. # Responds to telephone calls, email, instant messages, and assigned tickets from users Assign work orders incidents to approp riate support teams and follow up until closure. # Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps Provide level 1 and 2 remote desktop supp ort and perform other activities based on SOPs. # Perform user account management activities. # Escalate complex problem to appropriate support specialists. # Responsible for activities relating to the evaluation, analysis, and setup of PC-based soft ware products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications). # Troubleshoot client software and basic network connectivity problems. # Identify, evaluate and prioritize customer problems and complaints. # May train users and operators on a limited basis and or may write training procedures. # Participate in on-going training and departmental development. Soft Skills: High Integrity, problem solving skills and learn ing attitude, analytical and presentation skills and Process oriented. .

Job Requirements: Internet Explorer, Customer Applications, Application Troubleshooting, Configured Printers and Peripherals

Job Type

SUBCONTRACT

Location

BANGALORE

Mandatory Skills

• Internet Explorer