Job Description

About Avaya Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what\'s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com. ABOUT THE OPPORTUNITY The Solutions & Technology organization of Avaya is the company\'s global team responsible for the innovation and development of Avaya\'s contact center, unified communications and collaboration products and services. We are a team of innovators in every aspect of what we do and count among us the best engineers, developers, researchers and product leaders in the world of communications technology. We are excited about how the world is technologically evolving and strive to lead new revolutions in how businesses communicate via cloud, artificial intelligence, automation and mobility. Avaya\'s Solutions & Technology is seeking the best and the brightest to help transform how the world connects. New recruits will be responsible for building and bringing innovation to market, in a customer-driven, high accountability, and high trust environment. The Solutions and Technologies (S&T) group is looking for an outstanding Engineering leader who can leverage their expertise and product vision to help lead and grow our Cloud Contact Center team and product portfolio. As the leader of this team, you will be responsible for delivering customer value incrementally, leading a team of engineers of all disciplines and take ownership from inception to field support, working with our Engineering, Platform and Product teams in executing toward that vision. ABOUT THE RESPONSIBILITIES . Own feature development throughout the software development lifecycle . Own performance engineering and quality assurance as part of the software development lifecycle . Define technical processes, systems, and tools oversee benchmark environments and associated infrastructure for optimal performance, scalability and quality . Enable documentation of the implemented performance methodologies for repeatability and best practices . Mentor and motivate the team, creating a healthy and collaborative work environment . Timely communicate risks and deviations . Contributes to an open and transparent workspace . Provide input to customer documentation, knowledge transfer and training materials . Support customer escalations as necessary related to areas of ownership . Contribute to the architectural evolution for areas of ownership to drive operational improvement and customer satisfaction ABOUT YOU EXPERIENCE . People management . Experience building event-driven and big data systems . Experience with AI/ML frameworks a plus . Proven experience in performance engineering methodologies for distributed systems . Experience in benchmarking large-scale enterprise workloads and data analysis . Knowledge in performance monitoring and profiling tools . Knowledge in data infrastructure and systems architecture a big plus . Experience in developing cloud-native applications a plus . Proven experience with one or more scripting languages . Demonstratable debugging and system analysis skills . Proven experience consuming and producing APIs & SDKs . Proven experience in Network Programming . Exposure to Kubernetes, Docker and associated cloud technologies . Experience using Public Cloud platforms . Exposure to Automation & testing frameworks . Working with CI/CD pipelines . Exposure to Agile Methodologies . Experience on migrating on prem to cloud solutions a plus SKILLS & COMPETENCIES . Cloud Computing . Background in Python, Java or Golang . Exposure to Shell Scripting, Javascript, Typescript, Angular, React an advantage . Exposure to GIT and Jenkins an advantage . Experience in industry-standard and custom benchmark workloads and profiling tools . Exposure to multi-tier application environments (front, middle and backend) and distributed systems . Knowledge in system design involving compute, memory, storage, and networking for performance optimzations, exposure to acceleralors an advantage . Knowledge/Experience in Contact Centre and/or voice/digital communications an advantage . Knowledge/Experience in API definition/development an advantage . Knowledge/Experience in developing applications that can be targeted at both cloud and on-premise deployment an advantage . Excellent organizational and time-management skills with the ability to multitask . Excellent communication skills with the ability to communicate details and collaborate effectively . You are self-driven and take on responsibility When issues arise, you can proactively pull people together to solve them. . Excellent communication and presentations and ability to explain technical details to a variety of audiences ADDITIONAL INFORMATION . Avaya offers a Hybrid working model #LI-Remote #LI-HV1 Experience People Management Experience 10+ Years of Experience Education Bachelor degree or equivalent experience Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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