Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. We are looking for an experienced Sr. Director of Digital Scaled Marketing to lead and continuously optimize our Digital scale functions. This role is responsible for enabling our team and stakeholders through collaboration, integrated strategy, connectivity with stakeholders, vendor relationships, that scale to meet the needs of our rapidly growing business as well as constantly improving the team\'s performance. This will be through setting global goals and KPIs against each function and assuring a path and accountability to achievement. This role will work in collaboration with all-functional Digital Leadership (Acquisition, Analytics, Platforms, Product & Strategy,) as well as foster connectivity with all stakeholders of Digital Marketing (Marketing, Digital Technology, Sales, Partner Organization, Communications, etc). As a Sr. Director of Digital Scaled Marketing, your core responsibilities will include: Establish bar-raising yet attainable success metrics and measure outcomes to assure we growth goals using digital metrics, pipeline and inputs Drive connectivity between all team initiatives and stitch global strategy through connected goals, OKRs and KPIs. Simplify complicated initiatives and make it simple to team activation. Assure cohesive operations across all digital teams Ensure that Digital Marketing program budget is dispersed in the most optimized way to hit company and team goals using performance and trending data. Heavily drive yearly planning and making sure that Digital needs are represented at a leadership level Head up global cross functional projects per digital leadership team Be extremely data driven. Know how to evaluate data to draw out the most important insights to inform strategy and how to move the business forward Hold teams accountable to improvements through measurement frameworks Demonstrate familiarity with global requirements when heavily participating in end-to-end strategy and goal setting efforts. Connect digitals goals to marketing goals Be able to build out a team and successfully manage and foster the development of the Digital Scaled Marketing team Assure cohesivity between all teams in Digital and assure that there is a smooth operating model for how we work with internal and external customers to create a frictionless path forward for any initiative. Constantly at the forefront of how to scale digital whether through better processes, operations, cohesion with other teams, projects with vendors, innovation or improving structure Be the connection point between Brand, PSM and Field marketing to operationalize complex projects Qualifications To be successful in this role you have: Minimum of 15years of experience with increasing levels of responsibility leading teams and driving cross-functional marketing operations initiatives thatdelivercompetitive advantages Senior-level functional competence in the key elements ofMarketing Operations and Marketing functions ( PSM, Digital, Brand, Field marketing, Sales operations)at a company with scale Ability to lead at the intersection of business and technologywith passion formarketing processand scalability Strongcross functionalrelationship development skills,ability to manage highly competent people to high levels of performance, and skill in establishing effective programmanagement processes Proven successleading a global team andworking across cultureswith distributedcross-functional teams Leading an organization through rapid growth as well as managing people, relationships, and expectations in a dynamic environment Comfort with accountabilityand ability to navigate ambiguity and manage competing priorities Heavy experience on digital marketing channels (Dislay, Video, search, email, website) JV20 For positions in the Bay Area, we offer a base pay of $203,600 - $366,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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