Job Description

OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity: The Sr CMDB Admin/Analyst reports to the Manager of Cloud Operations - Content/Asset Management. Responsibilities will also include working knowledge of CMDB, Qualys, Metabase, ServiceNow and other related SACM experience. There will be a strong focus put on reporting within Metabase.
You are great at:

• 
  Work with SME’s and management to develop long term content management strategies, record retention/versioning policies, contingency, and escrow plans for Cloud Operations documentation
• Work cross-functionally with Tools and Automation, Asset Management, Engineering, IT, Service Management and PMO organizations
• Work with Capacity Management, Engineering and Leadership to create and maintain timely capacity and performance metrics reports
• Provide the transfer of knowledge to peers in your area of expertise & assisting in the training of new hires
• Manage documentation input, design, and layout within OpenText Confluence and OLLIE, the Document Repositories
• Strong analytic skills. Data analysis reporting for management and executive management leaders
• Create/develop and pages, portals, reports, custom applications to support the Cloud Operations - Integration M&A and Cloud Operations and Configurations/Asset Management teams
• Perform other ITIL related assignments as needed, including Change, Problem, Release and Availability Management tasks as well as Root Cause Analysis.
• Will back-up and assist the Asset Management team, where needed. Activities include optimize the value, cost and risk of software and hardware asset life cycles while aligning to the business requirements at OpenText. Strong emphasis on improving OpenText licenses compliance especially regarding major vendor entitlements such as Oracle. Assisting with audit, data gathering requests - SAE16, SOX, PCI requests

• 
  Minimum of 2 - 5 years’ experience within operations in a large, diverse IT environment with knowledge of IT Configuration Management concepts and practices.
• Ability to perform data analysis working across multiple application and database systems
• Bachelor’s degree or equivalent experience and/or training or a combination of both
• In-depth knowledge of the CMDB interdependencies/links across the various technologies

• In-depth understanding of the ITIL service delivery model and best practices standards
• Strong project management skills

• Experience with:
  • CMDB
  • Security scanning/monitoring toolsets
  • Knowledge of common Configurations/Asset Management Repository and or similar tools
  • Proven experience working with IT Asset Management and Discovery technologies supporting Software and Hardware Asset Management
  • Ability to perform data analysis working across multiple application and database systems
  • Data reporting WUI toolsets, such as Metabase, Qualys CSAM, Confluence
  • Service request/ticketing systems, such as ServiceNow, HP Service Manager, JIRA
  • Data analytics tool sets, such as Business Objects, SQL
  • Process and documentation
• Must be able to handle large volumes on email effectively. (MS Outlook)
• Working knowledge of:
  • Configurations/Asset Management process, policies, best practices
  • Open systems, such as Redhat Linux, HP-UX, Sun Solaris, and Windows NT

What it takes:

• Any certifications, training, specialized degrees related to Configurations Management, CMDB
• Ability to work well with others and communicate professionally with upper management
• The skills needed to prioritize work/projects/issues
• Coordination, organization, and team collaboration skills
• Ability to defuse anger, resolve conflict and operate with a strong sense of urgency
• Ability to work independently, in a fast-paced environment, with minimal supervision, multi-task and respond to priority issues effectively
• Self-motivated and quality-driven, balanced with technical support capabilities
• Desire to grow within the team and OpenText as a whole

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact accommodationrequests@opentext.com.