Job Description

:

About the Department

Service recovery is a customer grievance handling unit.The touch points are IRDA complaints, PMO office, IGMS, Branches, callcenter /

e-mail/ chat/ letters, customer walk-ins, legal and Sr. Management escalations.

The inter2ventions are manual in nature as the team is responsible for doing Case Start of the grievances to log the grievances received from above different touch points. To maintain records of the cases logged in our system and to share with Service Recovery Officers to address the concern.

What does the job entail?

Responsible for reviewing and registering for customer complaints escalated through various channels.

Ownership and accountability of task assigned

Ensure TAT\'s, Productivity and Accuracy metrics are met as per defined targets.

Workingknowledge of excel and MS tools.

Proventrack record and a qualitative bent of mind and attention to detail.

Shouldhave a collaborative approach and be a team player extending support to othermembers where required.

About Company:

HDFC Life, one of India\xe2\x80\x99s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India\xe2\x80\x99s leading housing finance institution and Standard Life plc, the leading provider of financial services in the United Kingdom. HDFC Life\xe2\x80\x99s product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the plans, by adding optional benefits called riders, at a nominal price. The company currently has 37 retail and 8 group products in its portfolio, along with 9 optional riders catering to the savings, investment, protection and retirement needs of customers. HDFC Life continues to have one of the widest reaches among new insurance companies with about 500 branches in India touching customers in over 900 cities and towns. The company has also established a liaison office in Dubai. HDFC Life has a strong presence in its existing markets with a strong base of Financial Consultants.

HDFC Life