Job Description

Why Patients Need You
Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
What You Will Achieve
We are seeking a highly motivated individual to join Pfizer’s Digital Solution and Service Management organization.
Our team is responsible for operations of all core digital systems across Customer Experience, Commercial Enablement and Market Facing Solutions globally. Our mission is to help bring medicines to patients through the delivery of impactful and sustainable technology solutions. Through our team of talented technologists, we provide solution and service delivery, technology platforms managements, and optimization and application support excellence. The Sr. Associate, Solution and Service Management is a critical role in helping us achieve our mission.
We are looking for candidate with experience in developing and supporting MuleSoft integrations, Tableau dashboards and will be part of our Market Access and Revenue Management support function. This role will maintain stable, compliant, and reliable systems, engaging with customers and service providers to resolve issues, and partner with solution delivery to deploy new solutions and capabilities .
How You Will Achieve It

• 
  Execute application support and maintenance activities for the assigned application and technology portfolio.
• 
  Participate in the continuous improvement of operations and service delivery in the areas of MuleSoft, Tableau analytics and cloud integration
• 
  Coordinate tasks and drive actions across teams within Pfizer and with external partners in a global environment.
• 
  Troubleshoot complex production issues with APIs, identify source of the issue and fix/work with the appropriate team to get the issue fixed
• 
  Manage high priority incidents and systems issues. If required, assist the team in troubleshooting and diagnosing problems and engage others to ensure timely resolution.
• 
  Partner with Solution Delivery and Engineering leads to define and implement supportability requirements and manage transition of projects to long-term support through well-defined support plans.
• 
  Manage data collection efforts for periodic and ad hoc requests and provide analysis as needed.
• 
  Support compliance related activities including audits, inspections, and preparation.
• 
  Confirm the technical design and integration requirements with various systems to support processes that require data exchange
• 
  Create, update, and maintain support documentation.

Qualifications
Must-Have

• 
  Bachelor’s degree required, preferably in a Computer Science.
• 
  Must have 3+ years of experience in a corporate setting with an emphasis on MuleSoft, Tableau with skills in Java, System Integration-related experience, Knowledge in SOAP/REST Web Services
• 
  MuleSoft APIs knowledge in MuleSoft's Anypoint Studio and Anypoint Platform which includes Design Center, Runtime Manager, API Manager, Exchange etc.
• 
  Relevant experience in database development on any major RDBMS platforms like Oracle, SQL Server
• 
  Knowledge of Security, Logging, Auditing, Policy Management and Performance Monitoring for end-to-end process execution
• 
  Strong experience troubleshooting and resolving priority production incidents within the SLAs
• 
  Excellent oral and written communication skills.
• 
  Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies.
• 
  Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones

Nice-to-Have

• 
  Knowledge of systems within Market Access and Revenue Management function in the Pharmaceutical or Life Sciences industry.
• 
  MuleSoft Certified Developer- Level 1/Tableau certifications
• 
  Process-oriented with strong organization, project management and coordination skills

Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech
#LI-PFE