Job Description

Calling all innovators \xe2\x80\x93 find your future at Fiserv.

We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Sr Associate, Disputes and Fraud Analysis

Job Purpose

What do Senior Associate \xe2\x80\x93 Disputes do in Fiserv?

Claims Processing Review and manage multiple queues in support of 200 \xe2\x80\x93 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes. Research/ticketing - Research client and/or system issues and document results/findings. Performs other duties as required.

What will you do?

• Act as the primary Chargeback contact and provides support of Fiserv clients\xe2\x80\x99 card portfolio chargeback programs (debit, credit, prepaid)

• Effectively communicate appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration.

• Perform analysis and chargeback input for a queue of clients: review and process dispute/fraud claim in a timely and accurate manner in support of the department\xe2\x80\x99s Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.

• Maintain strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.

• Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.

• Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.

• Perform maintenance and settlement reconciliations using various software applications with the goal of maintaining loss Sigma score minimum of 5.4.

What will you need to have?

• Strong relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery
• Must possess a high level of computer skills (to effectively utilize multiple EFT systems, Excel, Word, and PowerPoint)
• Working knowledge of workstations and database software
• Strong analytical and problem-solving skills

What would be great to have?

• Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks
• Must be highly motivated and eager to learn Ability to work extended hours as needed to meet department needs.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE\xe2\x84\xa2 500 company, one of Fast Company\xe2\x80\x99s Most Innovative Companies, and a top scorer on Bloomberg\xe2\x80\x99s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won\xe2\x80\x99t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won\xe2\x80\x99t send you a check to cash on Fiserv\xe2\x80\x99s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI\xe2\x80\x99s Internet Crime Complaint Center.

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