Job Description

Designation/Role: IT Associate / Sr Associate / Manager Location: Noida
Mode of Working: Work from Office - 6 days/week Experience:

• For IT Associate: 1 to 3 Years
• For IT Sr Associate : 3 to 4 Years
• For IT Manager: 6 to 9 Years

Roles & Responsibilities:

• A warm personality, attentive and smartly presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• He / She must be a self-starter, alert, energetic, responsible and flexible.
• Responsible for smooth functioning and coordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in using system-level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge of Active Directory, Management and Implementations.
• Prepare & Implement Preventive
• Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Antivirus setup and day-to-day support.
• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedures relating to PCI compliance are updated.
• Maintains a system error/progress log book and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Monitors and maintains a proper inventory of hardware and software licenses.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with the latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related tasks assigned by the management.

About the Company : PhysicsWallah is an Indian online education technology startup based in Delhi, originally created as a YouTube channel in 2014 by Mr Alakh Pandey. It is the first company aiming to build an affordable online education platform for each Indian student who dreams of IIT & AIIMS but is unable to afford the existing offline/online education providers. They provide e-learning via our YouTube Channel and PhysicsWallah App/Website by providing lectures for JEE Mains and Advanced level, NEET and Board Exams.

PhysicsWallah is India's first most viewed Educational channel on Youtube. YouTube Channel- https://youtube.com/c/PhysicsWallah