Job Description

About our group:

This group will be a part of a large Cloud Engineering Operations team that is currently involved in building, operating and managing cloud infrastructure for Seagate and potential external customers. The Cloud Operations will support 24 x 7 cloud operations involving multiple data centers across the world and support the storage needs of customers. The overall storage footprint to be supported in these data centers eventually will being the magnitude of exabytes.

About the role - you will:

• Be reporting to a manager in the India-based Cloud Operations team at Pune
• Work collaboratively with colleagues based in the US, Singapore and Malaysia to provide 24 x 7 cloud operations support
• Work extensively with third-party contractors working in shifts to monitor and maintain service uptime
• Get on troubleshooting incidents calls to restore service when needed
• Track and maintain Service Level Objectives and Error Budget. Create operational dashboards, reports and other visual and quantitative management tools to track and report on network and system uptime, service interruptions, and other service level metrics
• Maintain constant vigilance and situational awareness of all incidents, escalations and events related to maintaining service uptime
• Work closely with the Cloud Development & Infrastructure Engineering team and Customer Support team
• Follow Standard Operating Procedures (SOP)
• Shift: Night Shift (09:00 PM IST to 06:00 AM IST)

About you:

• Exposure to ITIL-based service management, including implementing ITIL-based control processes
• Proven record of accomplishment managing IT service delivery in a complex, mission-critical environment
• Good verbal and written communication skills
• Good analytical skills
• Well-versed in the working with onsite/offshore and core team/flex team models
• Familiar with DevOps, Continuous Integration & Delivery, and Release on-demand concepts
• Used industry standards monitoring and logging tools like Zabbix, Prometheus and Fluentd
• Familiarity with hardware load balancers, proxies, and firewalls
• Familiarity with cluster management in Kubernetes or any other Cloud native environment
• Knowledge of PowerShell, Bash, Perl or Python for scripting and automation
• Linux scripting and Administration. Linux-based deployment using Command Line Interface
• Familiarity with Kubernetes and Kubernetes native applications
• Familiarity with 100 Gbps network topology

Your experience includes:

• Data Center Operations technical support
• Production support of the main services offered to customers, troubleshooting outages and incidents,capacity planning, working closely with the customer support and development engineering team
• Worked with cloud-native apps and systems in an on-prem or private cloud environment
• Kubernetes and Kubernetes native applications
• Used NGINX and/or NGINX Plus
• Complex network topologies and 100 Gbps networks
• Used ITIL based ITSM tool, creation of SOPs, and problem triage
• S3 or any other object storage highly desirable
• Linux scripting and Administration. Linux based deployment using Command Line Interface
• 100 Gbps network topology
• Jira and GitLab

Location:

Our site in Pune is dynamic, both in our cutting-edge, innovative work, as well as our vibrant on-site food,and athletic and personal development opportunities for our 400+ employees. You can enjoy breakfast, lunch, or dinner from one of four cafeterias in the park. Take a break from your workday and participate in one of our many walkathons or compete against your colleagues in carrom, chess and table tennis. Learn about a technical topics outside your area of expertise at one of our monthly Technical Speaker Series, or attend one of the frequent on site cultural festivals, celebrations, and community volunteer opportunities.

Location: Pune, Brandview, India
Travel: None

Innovation thrives in a culture that embraces different voices, where employees are equal contributors and are empowered to express themselves authentically. Building this culture takes constant work and willingness to be transparent about progress. Read more in our Diversity, Equity, and Inclusion, .

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About Us

With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever-expanding data landscape.

We craft precision-engineered, cutting-edge solutions that help the world store and manage exponential data growth.

Seagate is powered by our talented, passionate, and diverse workforce of 40,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike.

Join us and get inspired to make a difference in the datasphere!

Seagate provides an environment where equal opportunity is available to all. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, ethnic or national origin, physical or mental disability, medical condition, genetic information, marital status, sex (which includes pregnancy or perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, perceived or actual religious creed or political opinion, military and veteran status, taking or requesting statutorily protected leave, taking or requesting a reasonable accommodation for a protected basis, or other basis protected by applicable law. Company-sponsored training, education, degree assistance, and social and recreational programs are also included. , , & .

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