Job Description

Overview:
TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations, enabling them to transform their digital futures
Position: Specialist, Order Management
Location: Hyderabad
Duration: 24 Months
Job Type: Contract
Work Type: Onsite
Shift Timings: 2.30pm - 11.30pm
:
Roles and Responsibilities:

• End-to-end order management and processing of products,services and solutions receivedvia sales staff and direct customers
• Interfaces with and supports both internal and/or external customers
• Completes order requirements, and checks the price and quantity of each item listed
• Completes and maintains customer records per business controls
• Liaises with cross-functional teams to drive velocity, backlog management and frictionless rate

Key Responsibilities

• Responsible for coordinating, conducting and documenting order management projects and communicating results
• Liaison with other departments, customers and third parties to obtain information for analysis
• Generates reports and recommendations based upon analysis and presents data to leadership
• Regularly briefs leadership on the status of orders to be processed
• Involved in escalations, reporting, analysis
• May monitor online pricing and configuration management
• Coaching and Feedback to assigned teams

Essential Requirements

• Strong communication skills
• Strong understanding of the order management process
• Strong understanding of corporate systems and processes

Desirable Requirements

• Typically requires 2+ years or more related experience in a professional role with a bachelor's degree, or equivalent experience

Mandatory Skills:

• Order management, Order-to-Cash (O2C) processes
• Proficiency in MS Excel
• Problem-solving skill
• Ability to work under pressure.
• Willing to work additional hours as required by business needs.
• Proficient in Email writing
• Only immediate Joiners

Experience:

• Total Exp 2 to 5 Years
• Rel Exp 2 to 3 years In Order Management

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Skills Required