Job Description

About this opportunity The Manager is responsible for Managed Services and Customer Support Services delivery in the area of assignment. The main job responsibility is specified as follows - We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness we enjoy and feel passionate about what we do and value each other\'s technical competence deeply What you will do To run technical support staff handling Managed Services & Customer Support activities of respective team. To maintain SLA/WLA as per agreement with customer. TT/ CSR / CR Performance Management & Reporting To give in the creation and improvements to procedures and routines within the department / group. To ensure correct working methodology & knowledge sharing. To conduct Interviews & IPM discussions. To predict People requirements and ensure team is adequately staffed all the time. To ensure that Information security guidelines are implemented as per requirements Identify new business opportunities Adapt to new technologies, build competence in new technologies in advance & Service deliveries in time. To ensure right competence is available in team at all times. To ensure time reporting is done by all the team members. Support GNOC Operational plans and activities Review the team performance as per Governance. You will bring Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Sciencewith 10-12 yrs of experience. Industry experience: Telecom/IP Technical Competence : Voice Call & Signaling Routing, Network Architecture, Signaling Protocols, Traffic Dimensioning, Performance & Characteristics of Network Nodes, End-to-End Performance Audit & Optimization, Planning/ Design of Networks, Competence on Core/Ran/ TX domain, Network Security, IP Networking Certifications: Certification related to Telecom/IP shall be an added advantage Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / LTE service applications characteristics and capabilities Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks. General understanding call flows, channel concepts, site related issues Language skills: Proficiency in written / Spoken English Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited Human Competence: Stakeholder management skills, Leadership skills, Diversity awareness, Drive change, Interpersonal communication skills, Presentation skills (oral and written), Problem solving approach Business Competence : Business understanding, English, Ericsson knowledge, Financial understanding, Use of IS/IT Why join Ericsson At Ericsson, you\'ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\'s possible. To build never seen before solutions to some of the world\'s toughest problems. You\'ll be challenged, but you won\'t be alone. You\'ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

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