Job Description

Job Title: Specialist Customer Care Support Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Take ownership for managing risk and strengthening controls in relation to the work you do. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs Hybrid Working Structured hybrid role: At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, \'anchor\', days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. Introduction: \' To work in a team environment for various functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objective for the unit \' Responsible for the co-ordination of work carried out by the processors and ensure accurate and seamless execution of assigned workflow \' Manage day-to-day activities and ensure compliance to procedures and policy guidelines and manage personal development goals \' Assist the Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership What will you be doing \' Ensure daily Schedule Adherence \' Identify comprehensive target set of compliance data for users across teams. \' Ensure and deliver a high standard of quality in the KYC files in adherence to the bank\'s policies and procedures. \' Ensure all processes executed during the final overview of the KYC files are delivered per predefined Quality guidelines. \' Process cases in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy, working towards \'right first time\' objectives, taking ownership to resolve issues that may threaten remediation and refresh cycle timelines or Client satisfaction \' Adhere to quality control discipline, procedures and checks at all times \' Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews \' Ensure SLA and Controls Adherence \' Using expert KYC knowledge, communication and problem solving skills to analyse KYC information, that has been provided by Clients or sourced from the public domain, for a broad range of Business Banking Clients \' Manage escalations and loop managers in all circumstances \' Develop a good understanding of the overall KYC operations process. \' Monitor and evaluate compliance data and information collected in support of activities within your role \' Embrace continuous changes and challenges handle various initiatives and ad-hoc projects as assigned by line management. \' Keep accurate track record of all assigned requests, from receipt through execution of requests. What we\'re looking for: \' Strong attention to detail with ability to produce accurate and quality work under tight deadlines. \' Understanding of Due Diligence and Anti-Money Laundering requirements. \' MS Office Application Suite (Preferably Word, Excel & PowerPoint) \' Excellent verbal and written communication skills \' Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM etc.) Skills that will help you in the role: \' 3-5 years of relevant experience \' Excellent track record during past work experience \' Knowledge of related risk and audits Where will you be working Chennai Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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