Job Description

Collections operations set-up for Credit cards collections team right from transaction reversal, statement requests, customer queries management towards collections, payment queries from our partner.

Working with the relevant stakeholders (Partner, BU, Tech, Ops & Compliance) on all the process setting.

Leveraging the collection system to drive strategies to be rolled out to DCAs for better portfolio performance.

Key Accountabilities

- Set-up and implement strong process approaches, manage internal/external audits
- Display strong storytelling and articulation skills to demonstrate the process to partner/vendor and further staffs.
- Track the process parameters and measure the TAT/Accuracy in periodic intervals.

Job Duties & responsibilities

Credit card collections
Demonstrating sound process approach to avoid any mismanagement
Analysing the data and implementing different collection strategies with DCA
Data management on collections related aspects
Preparing Collection Deck having various process & collection cuts
Regular improvement in processes / strategies
Audit management

Required Experience

At least 6-8 years of total experience in the relevant field

Education / Preferred Qualifications

Graduation degree with technical skills

Core Competencies

Credit card collections
Banking domain knowledge
Good knowledge on credit cards collections strategies and processes
Good communication & presentation skills
Good team player or able to work individual
Good knowledge on MS-excel & data management

Technical Competencies

Hands on Knowledge of Microsoft products like Excel, Access , Powerpoint, Word

Work Relationship

Interactions within Collection team
Interactions with all the stakeholders within & outside the bank.
Education: Any Graduate
Industry: Financial Services/Stockbroking, Banking

Skills Required