Job Description

At Dow, we believe in putting people first and we\xe2\x80\x99re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We\xe2\x80\x99re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you\xe2\x80\x99re looking for a challenge and meaningful role, you\xe2\x80\x99re in the right place.

Dow has an exciting and challenging opportunity for a Solution Specialist role within the Enterprise Systems Services (ESS) Scale and Fulfill team with a focus in Integrated Supply Chain (ISC) Order. The role can be located in Mumbai (IND). Using expanded conceptual and practical knowledge, owns a small portfolio of solutions and systems (applications) and manages its lifecycle - analysis, design, implementation/adoption, optimization, and end-of-life retirement of digital solutions, delivering advanced functional and business capabilities. Works hand-in-hand with a multi-disciplinary IT expert team (analysts/designers/developers/support) to deliver innovative digital solutions. Gathers and analyzes data to perform a functional and technical requirements analysis \xe2\x80\x93 with emphasis on experience, simplification, automation, efficiency, reliability. Oversees the development, optimization, implementation and adoption of solutions leveraging best-in-class mobile, web, desktop, cloud technologies. Identifies opportunities for innovating with digital capabilities aiming to accelerate Dow\xe2\x80\x99s digital transformation.

Job Responsibilities / Duties:

• Requirements Analysis \xe2\x80\x93 Uses in-depth conceptual and practical knowledge in order to explore, analyze, and map business and function requirements.
• Experience Mapping - Maps user journeys, user experience, user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation.
• IT Solution/Application/System \xe2\x80\x93 drives the full solution lifecycle, including functional / technical design \xe2\x80\x93 solution architecture, buy vs make decisions \xe2\x80\x93 integration of third-party off-the-shelf software, develops / integrates / tests / builds solutions \xe2\x80\x93 with ability to operate in both waterfall and agile environment , ensures compliance to corporate standards, architecture guidelines, and information security policies.
• Supports implementation and user adoption.
• Support \xe2\x80\x93 With guidance selects and defines supplier and team support models.
• Performance - Defines controls, measures and KPIs for solution performance and reliability.
• End-to-End Integration \xe2\x80\x93 Coordinates with other Business Process Managers and Solutions Managers for end-to-end process optimization and integration.
• Roadmaps \xe2\x80\x93 Defines a solution(s) portfolio improvement and innovation roadmap with proper sequencing and prioritization of projects; Help assess resource, technology, investment needed in delivering against the roadmap.
• Assist Sr. Solution Manager with workload analysis for team to ensure proper resource alignment for capacity planning.

Required Qualifications:

• Bachelor\'s degree
• At least 7 years of relevant industry experience.
• Strong communication skills (verbal and written)
• General knowledge of Information Technology work process, methodologies, and tools
• SAP SD Certification

Preferred Qualifications:

• A Bachelor\xe2\x80\x99s degree in Computer Science, Computer Information Systems, Engineering, or related discipline
• Ability to create/review functional designs/specifications
• Experience with SAP ECC with a focus in Sales & Distribution (SD) configuration and processes
• Process knowledge with Order Receipt & Handling (ORH), Pricing Management (PM), Payment Receipt & Handling (PRH), and Corrective Action Management Process (CAMP)
• Strong analytical and problem-solving skills
• Ability to manage multiple initiatives and prioritize/manage work-load
• Ability to lead and resolve complex problem situations and technical issues
• Ability to learn new processes and tools quickly
• SAP MM/PP

Note: This position does not offer relocation assistance.

Benefits \xe2\x80\x93 What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.

Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.

Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.

Become a Dow shareholder through various employee stock programs.

Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.

Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.

Global Paid Time Off (PTO) policies:

o Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).

o Paid time off to care for family members who are sick or injured.

o Paid time off to support volunteering and Employee Resource Group\xe2\x80\x99s (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. The Company\'s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow\'s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates manufacturing sites in 31 countries and employs approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit or follow on Twitter.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow\'s equal opportunities is available on .

Dow Chemical