Job Description

The Position Description: This role is a part of Roche Digital Diagnostics team which owns and manages the complete software & digital product portfolio offered by Roche Diagnostics India. The team deploys end to end software solutions for customers quickly and smoothly and is focused on ensuring a world-class customer experience and minimizing time-to-value. The Informatics Solution Specialist utilizes strong technical skills, project management skills and relationship-building capabilities to drive implementation and adoption of digital solutions at RDIN customer locations. When required, the consultant troubleshoots existing customer queries and solves technical issues to maintain a seamless utilization of Roche digital solutions and an excellent customer experience. Reports to the Lead - Digital Diagnostics Solutions. RESPONSIBILITIES Customer- Facing Implementation & Project Management Develop, coordinate, and execute digital solutions implementation and integration plans with Roche Diagnostics customers, primarily Diagnostics Laboratories and Hospitals Understand the Landscape of a clinical laboratory cooperation and work clinical lab leadership on digital solutions that drive operational excellence. Help the Sales team with Product and Solution Demonstration and Solution design and presentation. Configure and execute implementations of Roche Diagnostics Digital Solutions to ensure fastest-possible time to value with appropriate customer communications and documentation In collaboration with global and APAC customer support teams, troubleshoot integration implementation issues faced by the customer Customer Onboarding & Training Enable customers to use and administer Roche Diagnostics digital applications and drive adoption of digital solutions Conduct customer trainings to build confidence in digital solutions Ensure that customers will serve as positive references of Roche Diagnostics Digital Solutions after implementation and integration go-live to prospects requiring a similar integration Manage relation and high Net promoter score (NPS) Product Demonstration Demonstrate the digital solutions capabilities to potential customers QUALIFICATIONS BE/MCA or equivalent degree with 6-8 years of experience in enterprise software implementation, configuration, user training and project coordination Excellent written and verbal communication skills Strong knowledge of ASTM/HL7 protocols, networking and DNS administration Highly Desired: LIS/HIS, Middleware IT & IS experience Location : Mumbai/Delhi, India (Need based Remote/ WFH) Travel : 30-50% depending on projects Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we\'ve become one of the world\'s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. For more than 60 years, Roche has been committed to making a difference to the lives of people in India. Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease. On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women\'s health, microbiology, oncology and genomics. Roche is an Equal Opportunity Employer.

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