Job Description

Primary Skill : Other
Secondary Skill :
Other Skills :

Organizational Level 1 : Amdocs Global Business
Organizational Level 2 : Amdocs Americas
Manager : Amandeep Singh (100709)
Location: India- Gurgaon (Amdocs Site)

Talent Acquisition: Nishu Singh
Required Travel : Minimal
Open to Relocation : Relocation - No
Referral Bonus Reward Amount* : Rs25,000.00

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Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at

In one sentence

Responsible for providing outstanding technical support to a global customer base.

Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

• Overall, 5 years of experience as a Software Support Engineer
• Ability to lead 2-3 support engineers and own product support interpedently
• Good knowledge/understanding of support/ ITIL processes
• Excellent communication and problem-solving skills
• Hands-on experience in Linux, PL/SQL or TSQL, Agile (Scrum), Kanban
• Expertise in estimating support efforts and plan and prioritize activities
• Telecom experience/knowledge will be an advantage
• Flexible to work in 24x7 shifts.

All you need is...

• Overall, 5 years of experience as a Software Support Engineer
• Ability to lead 2-3 support engineers and own product support interpedently
• Good knowledge/understanding of support/ ITIL processes
• Excellent communication and problem-solving skills
• Hands-on experience in Linux, PL/SQL or TSQL, Agile (Scrum), Kanban
• Expertise in estimating support efforts and plan and prioritize activities
• Telecom experience/knowledge will be an advantage
• Flexible to work in 24x7 shifts.

Why you will love this job:

• Overall, 5 years of experience as a Software Support Engineer
• Ability to lead 2-3 support engineers and own product support interpedently
• Good knowledge/understanding of support/ ITIL processes
• Excellent communication and problem-solving skills
• Hands-on experience in Linux, PL/SQL or TSQL, Agile (Scrum), Kanban
• Expertise in estimating support efforts and plan and prioritize activities
• Telecom experience/knowledge will be an advantage
• Flexible to work in 24x7 shifts.

reasons to work for amdocs

Join a leading global software and services provider championing creativity and technology to build a better connected world

Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Work for a company that serves the world's largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Help drive partnerships with some of the world's largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Grow with a global leader with opportunities to develop, learn and upskill yourself

Amdocs AWARDS

Perks And Benefits

Treat yourself with generous holidays gifts from Amdocs

Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

Enjoy our generous paid parental leave policy

Enjoy a wide range of fun company activities for you and your family

Secure your and your family's future with Life and Disability insurance

Take paid time off to volunteer for the causes that you're passionate about

Explore internal mobility opportunities. Experience different roles within Amdocs

Stay grounded with wellbeing and mediation courses, lectures and self-development tools