Software Engineer/wsit Service Management

Year    Pune, Maharashtra, India

Job Description


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Software Engineer In this role, you will:

  • Investigating system failures and incidents reported on the services supported.
  • Communicating with various Business & IT teams.
  • Exhibit Flexibility to work in shifts and provide on-call support.
  • Perform root-cause analysis.
  • Working as a part of a global team.
  • Adherence to SLAs & service delivery procedures defined by ITIL framework.
  • Ability to work to successfully deliver services to agreed levels in a diverse and constantly changing environment
  • Effectively deliver services involving elements delivered by other internal/external teams
  • ITIL Accreditation
  • Proven experience as a Production Technical Support Engineer
  • Proven experience in Service Management domain
  • Proven ability to work in globally distributed, multi-site teams and processes
  • Demonstrated ability to work effectively with stakeholders
  • Java and Unix/Linux/Windows environments
  • AppDynamics/Splunk or other monitoring tools
  • Knowledge of IT components like IBM WAS, IBM HTTP server / web server Load Balancers,
  • Middleware messaging etc…
  • Knowledge of Oracle Databases
  • Experience with Micro Services architecture is beneficial
  • Strong customer focus
  • Strong team player
  • Excellent communication in English and interpersonal skills
  • Excellent problem-solving skills
  • Good understanding of computer systems and other technology products
  • Ability to multi-task efficiently
  • Ability to work as part of a Global virtual team across multiple regions.
  • Exposure to production services support tools is desirable
  • Knowledge of Banking Transaction Systems and/or Banking Domain.
  • Good knowledge of Incident / Problem / Change / Management procedures


Requirements

To be successful in this role, you should meet the following requirements: (Must have Requirements)
  • Good Grasp on Incident Management fundamentals.
  • Good understanding and hands-on experience on Unix, PL/SQL, Oracle, Java/J2EE, MQ.
The successful candidate will also meet the following requirements: (Good to have Requirements)
  • Know-how of Problem and Change Management fundamentals would be beneficial.
  • Awareness of API’s
  • Awareness of Logging and Monitoring Tools like Appdynamics ( Appd), IBM Tivoli Manager (ITM), Splunk.
You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India

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Job Detail

  • Job Id
    JD2891562
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Pune, Maharashtra, India
  • Education
    Not mentioned
  • Experience
    Year