Job Description

: As a Software Architect a Typical Day Might Include the Following: Work with product management team to define new architectural requirements Ensure strong collaboration between other development teams, Product Management and Quality Assurance Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure Communicate architecture in an effective and professional manner Drive technical decisions, solve tough problems, and coordinate multiple project execution Ensure that the inContact Development coding quality standards and review processes are followed to ensure proper security and high availability standards Monitoring the quality of code that is delivered through reviews and other processes Foster strong teamwork environment and create passion and energy within the team Be an active participant in the development leadership team ensuring corporate success Represents self and department with professionalism and competence Follow the company Code of Ethics and inContact policies and procedures at all times To Land This Gig You\'ll Need: BS in Computer Science, or equivalent work experience 12+ years of software development experience Experience with developing large enterprise-scale application in AWS Full-stack experience with PHP, ReactJS, SQL/NoSQL and readiness to work with teams using other technology stacks like Java / .Net Strong quality orientation Expertise in designing application using relational and/or non-relational databases Working Knowledge of CI/CD Experience with micro-service design Experience architecting systems for performance and scalability Experience in product development Excellent problem-solving abilities Excellent decision-making skills Working Knowledge of design patterns Working Knowledge of Agile development processes Strong communication skills Domain knowledge of CCaaS (Routing, IVR workflows, Digital channels) Must possess strong organizational and time management skills Bonus Experience: MS in Computer Science 5+ years of technical leadership Experience as a technical or team lead or equivalent experience Experience with call centres Experience with Azure, ElasticSearch

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