Job Description

We have an urgent role with our client - A Niche International BPO catering to the US Market in the financial services space with around 300 employees.

Role: Site Leader ( will have all functions except Finance and IT reporting in) - will report to the Owner based in the US.

Compensation: 45 Lakhs per annum Fixed plus Variable 5 - 10 Lakhs per annum.

Location: Noida

The person needs to be around the team and employees that work in the US Shift.

Three Main key expectations from this role are:-

1. Strong Process Knowledge and Process improvement skills.

2. Can Manage the leadership team well.

3. Great Client Management Skills

The role will require the person to visit all clients every 6 months to once a year.

Other KRAs:-

- Develop and execute short- and long-term performance strategies aligned with leadership vision and company direction.

- Direct hiring and staff management process to ensure all positions are staffed with appropriate talent to meet client expectations.

- Responsible for communicating strategy to the management team and cascading goals and objectives to achieve desired results.

- Directs, leads, and empowers a team of managers to be focused on driving reliability and continuous improvement for clients;

- Partner with respective Operational Support and Human Resources teams to attract, develop and retain employees to meet client expectations in an efficient and cost-effective manner;

- Partner with Talent Management regarding succession planning for management staff;

- Partner with Client and Business Solutions teams to leverage the company\'s value to our clients by driving performance and client satisfaction, enhancing business value propositions, and examining new growth opportunities.

- Support and drive the company\'s rewards and recognition programs and drive employee engagement and initiatives.

- Communicate openly and frequently with staff and establishes, maintain, and promote an inclusive and high-performing culture to maximize operational efficiency.

Motivating the team to exceed company goals and objectives.

Candidate Profile

- 15 - 20 years experience in the international BPO industry in highly process-driven organizations preferably in a financial process.

- In a leadership role for a fairly long time.

- Extensive experience in managing and relationship building with US clients remotely and on-site.

- Demonstrates exceptional continuous improvement/transformational skills.

- Ability to interpret and translate financial forecasts and metrics into short and long-term goals; Excellent with numbers and data.

- Ability to motivate and inspire a group of employees in a team environment to achieve performance goals;

- Ability to deliver professional and logical presentations in front of key decision-makers;

- Ability to make logical and effective decisions in a fast-paced environment;

- Strong leadership development skills with a record of producing strong leaders;

IIM Jobs