Job Description

Manager - Process Improvement (International BPO) - US Shift Timings

We have an urgent role with our client - A Niche International BPO catering to the US Market with around 300 employees.

Role: Manager - Process Improvement (Will function as Chief of Staff for the Owner based in the US and report to him directly).

Compensation: 15 - 18 Lakhs per annum

Location : Noida

Role:

- He or she fosters a culture of continuous improvement, providing thought leadership to and influencing change at all organizational levels.

- Independent thinker who is naturally curious about how things work, is metrics and number savvy has an analytical mindset. This person will need the ability to see the big picture/whole system and execute on grass root level to improve the overall network.

- Leads and supports process improvement projects at the network level that may have a global impact.

- Performs quantitative analysis of key process indicators to identify opportunities for process improvement.

Candidate Profile:

- Advanced degree (technical or MBA)

- Six Sigma Master Black Belt or Lean Certification

- 4-6 years experience in an International BPO in driving process improvements through the application of Lean and/or Six Sigma tools and concepts.

- Strong verbal and written communication skills

- Demonstrated ability to deal with senior leadership and influence with your analytical and communicative skills

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