Job Description

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your role-



Are you a motivated and forward-thinking individual ready to make a significant impact in our dynamic Customer Success Center at GECIA? We are looking for someone who can bring their expertise to our team, where we focus on delivering high-quality supporting services to our global customer centers. As part of this existing team, you will contribute to enhancing utilization, customer satisfaction, and overall efficiency through forward planning, process support, RPA, and training delivery.

Mission & Roles

In this role, you will report to the Team Lead - Customer Success Center GECIA and work alongside a team of Global Process Engineers. Your mission is to:

• Assist Customer centers in efficient forward planning and scheduling of service technicians.
• Develop, maintain, and deliver training programs to our CTS Backoffice using digital, hybrid, and face-to-face formats.
• Provide second-level specific application support through our ticketing systems.
• Strategically build the team competence of the customer center, advocating the adoption of best practices.
• Collaborate closely with the Global Process Engineers during the onboarding process and support phase, sharing lessons learned and additional requirements, both within and outside the scope of process hub.
• Identify global problem areas common to our customer centers, implementing the right actions such as training need and RPA based on their needs.
• Foster strong relationships with the main Business Process Experts (BPX) to seamlessly integrate their support processes into the process hub.
• Work in coordination with the Contract Hub team to ensure proper contract and maintenance plan changes.
• Be prepared for occasional travel to supported countries.

To succeed, you will need

Educational Requirements

We are seeking candidates Graduate degree and 2/3 Years of Experience. If you are the team player with a natural knack for finding efficiencies and identifying areas for improvement within a set of tasks and boundaries, along with a good amount of common sense, you are the perfect fit.

Experience Requirements

• Experience with the primary tools used in CTS Operations is a definite advantage.
• Proficiency in English is Essential, knowledge of other languages will strengthen your relationship with customer enters.
• A good user level of MS office.
• Experience in SAP PM/CS or other equivalent streams is an asset.
• Presentation skills for efficient training delivery.
• A background in Service Operation is an added advantage.

Personality Requirements

• Proactive, dynamic performer with strong social skills always striving for new challenges and ideas.
• Result oriented, convincing, and persuasive personality with excellent diplomatic and negotiating skills.
• Ability to communicate and present effectively, build confidence with internal customers at all levels.
• Strong sense of ownership.
• Willingness to take responsibility and lead the assigned projects to a successful conclusion.

In return, we offer you

• A work culture known for respectful interaction, ethical behaviour and integrity.

• Access to Global Job Opportunities as a part of Atlas Copco Group

• Opportunities to grow and develop in the connected world.

• Potential to see your ideas realized and to make an impact

• New challenges and new learnings on global organization matrix

Hiring Manager

Hiralal Sachdev

Location

Pune

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco