Job Description

Career Area: Marketing / Sales / Product Support

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To develop and electronically author Service information procedures for Technology products and Engines to be delivered via the service information system (SIS) to Caterpillar dealers and customers worldwide.

Job Duties:
Service information Developer-1 (SID-1) utilizes the ACM to develop and electronically author a variety of service information types used to operate, maintain and repair Caterpillar Engines and/or Machines. Service information products that are produced by SIDs have a significant impact on the efficiency and profitability of dealer service operations.

Service Information Developers should have:

• Good knowledge of Caterpillar Service Information Development process, tools
• Complete understanding of NPI/CPI/PDT/Revision process
• Ability to work independently with product Groups to meet demands
• Understanding of service technician and field requirements

Service Information Developers will have continuous interaction with Project leaders, Product design support Engineers and the use of a variety of corporate systems and resources.

Qualifications:
Engineering degree in Mechanical engineering with 1 to 3 years of relevant work experience.

Background / Experience:

• People with very good written and oral language skills in English who can collaborate globally.
• Experience in development of technical documents Service manual / Operation and Maintenance Manual, Rebuild manual, etc.
• Good knowledge in products like Large Mining/Off Highway trucks, different technologies used in earth moving, construction and mining machines.
• Good knowledge and understanding of tools that are required to check / adjust / rebuild the mentioned products.
• Self driven, able to be complete the task given with less supervision
• Service engineers for engines, machines, automobiles, heavy earth moving and Surface mining machines.

Required Software skills:

• ACM
• SGML (ARBORTEXT)
• Canvas
• Adobe tools
• CREO

Caterpillar is an Equal Opportunity Employer (EEO).

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