Service Delivery Manager
Year Noida, Uttar Pradesh, India
Job Description
Become a Part of a Lively, Winning Team
With Umbrella, you will step into a nurturing, flexible and positive work environment that uplifts you with guidance, training, and continuous learning. We believe in open communication, appreciation of hard work, team bonding and celebrating together.
Noida
10+ Years
- 10+ Year
- Noida
- Bachelor’s degree in Computer Science or a related stream
Bachelor’s degree in Computer Science or a related stream
- 10+ years of experience working in a customer facing technical service delivery or support role (design, implementation, consulting, infrastructure, and/or cloud service system administration).
- Ideal candidate must possess customer facing skills to represent Umbrella effectively within a customer’s environment and drive discussions with senior personnel on incidents, trade-offs, best practices, and risk management.
- Client communication and presentation skills. Comfortable with small and large audiences.
- Technical complex troubleshooting skills in infrastructure services (OS, networking, cloud)
- Experience in managed service delivery management.
- Knowledge of virtualization, distributed networks and/or cloud computing of scale.
- Consulting experience for a Cloud Service Provider.
- Previous or current experience in an engineering support technical role (systems or network administration/operations or similar).
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP.
- Experience in Service Level Reviews, Reporting and Management.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- High level of comfort communicating effectively across internal and external organizations.
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Job Detail
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Job IdJD2868360
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear