Job Description

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work. About the team: Magnum is an automated underwriting solution built by Swiss Re and helps 70+ insurers across the globe to automate the risk assessment in their Life and Health insurance transactions. Magnum is a market-leading software for automated underwriting worldwide, recognized by The Forrester Wave as a leader in Automated Life Insurance Underwriting Engines. Magnum is catering to a fast-growing base of installed clients with dedicated teams across the world, from the US to Europe and Asia. Our ambition is to best serve our clients and achieve balanced growth of Magnum products. About the role: To maintain ground-breaking propositions for our product services and support the next wave of innovation in service management strategy, we are looking for a Service Delivery manager to supervise and maintain key services and passionate about achieving the highest level of maturity. As the Service Delivery manager, you will be part of the team who is responsible for service management, product operations, client delivery and ancillary activities Your main responsibilities: Ensure high quality and performance across Service Management processes including incident, problem, change, release, service level, request/ service catalogue, configuration, contract and client comms deputizing for the Product Owner of Service Delivery Management. Ensure standard operating procedures or knowledge bases are up to date and lead post mortem for quick root cause analysis and employ preventive actions to achieve high levels of customer satisfaction. Lead service measurement and report on metrics. Identify process improvements to fix gaps or gain efficiency and drive service automation Ensure operational readiness of product release or project. Ensure professional service communication to clients and internal partners. Ability to create analytical dashboards is required Should monitor client surveys and pro-actively work on negative client feedbacks if any Partner management, regular prompt follow ups on Ops. work across cross functional team Ability to design new process or procedure documents Required skills and qualifications: A Bachelor/Master degree in an IT related field or equivalent. Overall 7+ years of experience including 3+ years in service management or operations of IT software products Deep knowledge of IT processes, experience in implementing and supporting ITIL processes and methodologies. Working experience of building analytical dashboards like PowerBI, Excel, ServiceNow etc. Strong analytical, problem solving and project management skills. Experience of managing multiple partners often with competing demands and deadlines. Proficient with MS tools, Excel and PowerPoint Excellent communication skills, highly committed, energetic, proficient, reliable. Customer oriented team member driven by results. Experience or working knowledge in one (or more) scripting languages and relational databases is a plus. Knowledge of Agile, SCRUM and software product management is an advantage. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Swiss Re Swiss Re is one of the world\'s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. Keywords: Reference Code: 124405

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